Charities United Kingdom Human Services The Silver Line Helpline
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The Silver Line Helpline

London Charity No 1147330 · Charity Commission Reg 1128267 · Charity Commission Sign up to see website
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63
Integrity Assessment
Partial transparency
63/100 · methodology

About The Silver Line Helpline

The Silver Line Helpline is a free telephone service just for older people. We provide friendship and support 24 hours a day, 7 days a week.

Founded
Headquarters
London
Size
small

Focus areas & reach

· What they work on and where
Human Services
Cause tags

How it stacks up against peers

· vs. 8 similar human services in United Kingdom
Program spending This charity: 100%
Peer average: 100%
Integrity Assessment This charity: 63
Peer average: 87

Red flags

· All clear
Charity Commission removal
Open investigations
Governance scandals
Related-party deals
Excessive exec comp

Where every £1 goes

£1.00
Program expenses£1.00 (£1.0 million)
100% to programs beats the peer average (100%) and beats the Charity Navigator "highly efficient" threshold (75%).

Common questions

· Auto-generated from filings + methodology

The Silver Line Helpline is a registered human services nonprofit based in London, United Kingdom. It is registered with the Charity Commission for England and Wales. It was founded in 2012 and has been operating for 14 years. Its registration number is 1128267. It has a GiveRadar Integrity Assessment of 63/100 (Partial transparency), indicating some public data is available but key signals are missing. This is below the average of 87/100 for human services charities in United Kingdom. The organization reports £729K in annual revenue. No red flags have been detected.

The Silver Line Helpline has a GiveRadar Integrity Assessment of 63/100. This score combines five components: Registration (20 pts), Financial Transparency (30 pts), Governance (20 pts), Contact Availability (10 pts), and Data Recency (20 pts), with negative adjustments for any red flags. A score of 63 ('Partial transparency') means some public data is on file but key signals are missing - worth a closer look before donating. The charity allocates 100% of expenses to programs, which contributes positively to its score. For comparison, the average integrity assessment for human services charities in United Kingdom is 87/100.

The Silver Line Helpline is located in London, United Kingdom. The organization was established in 2012 and has been active for 14 years.

Based on official tax filings, The Silver Line Helpline has £729K in annual revenue. It allocates 100% of expenses to programs and services. This is in line with the average of 100% for human services charities in United Kingdom. Its revenue is significantly above the peer average of £338K. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.

The Silver Line Helpline is classified as a Human Services organization, registered in United Kingdom. By size, it is categorized as a small organization. It has £729K in annual revenue.

No red flags have been detected for The Silver Line Helpline. GiveRadar automatically screens charities for concerning patterns including high executive compensation, low program spending, and missing financial filings. Based on available official data, no issues have been identified.

The Silver Line Helpline has a GiveRadar Integrity Assessment of 63/100. We recommend reviewing the full profile before making a donation decision. The organization is overseen by the Charity Commission. 100% of expenses go to programs. The peer average is 100%. You can donate directly through their official donation page linked on their GiveRadar profile. GiveRadar provides data for research purposes and does not endorse any organization. Always do your own due diligence.

The Silver Line Helpline is a free telephone service just for older people. We provide friendship and support 24 hours a day, 7 days a week. The Silver Line Helpline is classified as a human services organization registered in United Kingdom. The organization was founded in 2012.

Among human services charities registered in United Kingdom: The Silver Line Helpline's GiveRadar Integrity Assessment of 63/100 is below the peer average of 87/100. It allocates 100% of expenses to programs, in line with the peer average of 100%. Its annual revenue of £729K is well above the peer average of £338K.

The Silver Line Helpline is a registered charity in the United Kingdom. If you are a UK taxpayer, your donation may qualify for Gift Aid, which allows the charity to claim an extra 25p for every 1 pound you donate at no cost to you. Higher-rate and additional-rate taxpayers can also claim additional relief on their Self Assessment tax return.

Verified against 4 official sources, last refreshed .

Annual revenue
£100K-£1M
100% to programs
Source: Charity Commission (UK) (FY2023) why this matters
Unlock exact figures

Filing history

3 years on file from Charity Commission (UK) (FY2023): revenue, expenses, program spending, assets, and liabilities by fiscal year.

Years on record: FY2023, FY2022, FY2021.
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Taxes

Tax-deductibility for donors

UK donations qualify for Gift Aid. THE SILVER LINE HELPLINE is registered with the Charity Commission. Eligible UK taxpayers can boost their gift by 25% at no extra cost.

Always confirm tax treatment with the charity directly or your tax advisor before donating.

Leadership

DO
Donna Michelle Marshall
Trustee

Officers & trustees (2)

Source: Public filings

DO
Donna M••••••• M•••••••
Trustee
PA
Paul D•••• C•••••• F•••••
Trustee
Full names, contact details & compensation

Free with an account.

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Latest news

From global news sources

10 articles found

From global news sources

Sentiment

Neutral

Activity timeline

Filings and press mentions, merged

Support for anyone feeling lonely this Christmas - Knowsley News
Dec 2025
www.knowsleynews.co.uk
Age UK reveals 1.5 million older people will be eating dinner alone on Christmas Day - THIIS Magazine
Dec 2025
thiis.co.uk
Chesterfield bus operator raises vital funds for Age UK - Derbyshire Times
Nov 2025
www.derbyshiretimes.co.uk
Esther Rantzen: A true star - Civil Society Media
Jul 2025
www.civilsociety.co.uk
More than half a million people in UK won't see or talk to anyone on Christmas Day, figures show - Sky News
Dec 2024
news.sky.com
Shop at Age UK Leicester store to change lonely elderly people's lives - InYourArea
Nov 2024
www.inyourarea.co.uk
Stories from The Silver Line Helpline - Age UK
Oct 2024
www.ageuk.org.uk
Age UK Thatcham calls for volunteers to support vulnerable elderly during Big Help Out - Newbury Today
May 2024
www.newburytoday.co.uk
Esther Rantzen fights to fund 'crucial' Silver Line helpline - Daily Express
Jan 2024
www.express.co.uk
Form filed
£0.7M revenue
FY2023
CCEW
Celebrating The Silver Line Helpline - Age UK
Nov 2023
www.ageuk.org.uk
Form filed
£1.1M revenue
FY2022
CCEW
Form filed
£2.6M revenue
FY2021
CCEW

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Peer charities

Other human services in United Kingdom, by integrity assessment

Charity Score Revenue Program %
The Silver Line Helpline This page 63 £728,657 100%
Babyzone 89 £976,143 100%
The Survivors Trust 87 £837,577 99%
Municipal Charities of Stratford-Upon-Avon 87 £704,779 100%
Domestic Abuse Volunteer Support Services 87 £574,688 100%
Kairos Women Working Together 87 £553,247 100%
Haven House Project 87 £503,215 99%
ST. Peter'S Children'S Centre Ltd 87 £569,389 100%
Give a Gift 87 £671,489 100%

Sources and verification

Refreshed

Registration and legal identity
Charity Commission for England and Wales - Register of Charities
Financial filings
Charity Commission annual returns - Fiscal year 2023 most recent on file.
Officers and trustees
Charity Commission for England and Wales - Register of Charities - 2 disclosed in the public registry.
News and media coverage
GDELT Project + Google News

Data freshness

Last updated
Apr 21, 2026
Profile completeness
85%

What we don't know

Honest gaps - our score reflects transparency, not impact

Executive compensation
Top-officer pay not disclosed
Mission statement
No self-published statement of purpose
Programs & projects
No named programs listed by the charity
Operating reach
Countries where programs run not specified

Methodology

GiveRadar combines public registry filings, ProPublica Nonprofit Explorer, Charity Navigator, GuideStar, and news archives into a single 0-100 integrity assessment. We don't take a cut of any donation, ever.

Read full methodology

Quick facts about The Silver Line Helpline

What is The Silver Line Helpline?
The Silver Line Helpline is a human services nonprofit organization based in London, United Kingdom. The Silver Line Helpline is a free telephone service just for older people. We provide friendship and support 24 hours a day, 7 days a week.
When was The Silver Line Helpline founded?
The Silver Line Helpline was founded in 2012.
Where is The Silver Line Helpline located?
Headquartered in London, United Kingdom.
What is The Silver Line Helpline's annual budget?
Annual revenue for fiscal year 2023 is approximately £100K-£1M. 100% of expenses go to program services.
Is The Silver Line Helpline trustworthy?
The Silver Line Helpline has a GiveRadar Integrity Assessment of 63 out of 100 (Partial transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
What is The Silver Line Helpline's registration number?
Registration: 1128267 (United Kingdom).
What is The Silver Line Helpline's website?
https://www.thesilverline.org.uk
Are donations to The Silver Line Helpline tax-deductible?
Donations may be tax-deductible for residents of United Kingdom under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.