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Make your donationAbout The Silver Line Helpline
The Silver Line Helpline is a free telephone service just for older people. We provide friendship and support 24 hours a day, 7 days a week.
Focus areas & reach
· What they work on and whereHow it stacks up against peers
· vs. 8 similar human services in United KingdomRed flags
· All clearWhere every £1 goes
Common questions
· Auto-generated from filings + methodologyThe Silver Line Helpline is a registered human services nonprofit based in London, United Kingdom. It is registered with the Charity Commission for England and Wales. It was founded in 2012 and has been operating for 14 years. Its registration number is 1128267. It has a GiveRadar Integrity Assessment of 63/100 (Partial transparency), indicating some public data is available but key signals are missing. This is below the average of 87/100 for human services charities in United Kingdom. The organization reports £729K in annual revenue. No red flags have been detected.
The Silver Line Helpline has a GiveRadar Integrity Assessment of 63/100. This score combines five components: Registration (20 pts), Financial Transparency (30 pts), Governance (20 pts), Contact Availability (10 pts), and Data Recency (20 pts), with negative adjustments for any red flags. A score of 63 ('Partial transparency') means some public data is on file but key signals are missing - worth a closer look before donating. The charity allocates 100% of expenses to programs, which contributes positively to its score. For comparison, the average integrity assessment for human services charities in United Kingdom is 87/100.
The Silver Line Helpline is located in London, United Kingdom. The organization was established in 2012 and has been active for 14 years.
Based on official tax filings, The Silver Line Helpline has £729K in annual revenue. It allocates 100% of expenses to programs and services. This is in line with the average of 100% for human services charities in United Kingdom. Its revenue is significantly above the peer average of £338K. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.
The Silver Line Helpline is classified as a Human Services organization, registered in United Kingdom. By size, it is categorized as a small organization. It has £729K in annual revenue.
No red flags have been detected for The Silver Line Helpline. GiveRadar automatically screens charities for concerning patterns including high executive compensation, low program spending, and missing financial filings. Based on available official data, no issues have been identified.
The Silver Line Helpline has a GiveRadar Integrity Assessment of 63/100. We recommend reviewing the full profile before making a donation decision. The organization is overseen by the Charity Commission. 100% of expenses go to programs. The peer average is 100%. You can donate directly through their official donation page linked on their GiveRadar profile. GiveRadar provides data for research purposes and does not endorse any organization. Always do your own due diligence.
The Silver Line Helpline is a free telephone service just for older people. We provide friendship and support 24 hours a day, 7 days a week. The Silver Line Helpline is classified as a human services organization registered in United Kingdom. The organization was founded in 2012.
Among human services charities registered in United Kingdom: The Silver Line Helpline's GiveRadar Integrity Assessment of 63/100 is below the peer average of 87/100. It allocates 100% of expenses to programs, in line with the peer average of 100%. Its annual revenue of £729K is well above the peer average of £338K.
The Silver Line Helpline is a registered charity in the United Kingdom. If you are a UK taxpayer, your donation may qualify for Gift Aid, which allows the charity to claim an extra 25p for every 1 pound you donate at no cost to you. Higher-rate and additional-rate taxpayers can also claim additional relief on their Self Assessment tax return.
Verified against 4 official sources, last refreshed .
Filing history
3 years on file from Charity Commission (UK) (FY2023): revenue, expenses, program spending, assets, and liabilities by fiscal year.
See 5 years of revenue, expense breakdowns, and balance sheet.
Sign up to viewTaxes
Tax-deductibility for donors
UK donations qualify for Gift Aid. THE SILVER LINE HELPLINE is registered with the Charity Commission. Eligible UK taxpayers can boost their gift by 25% at no extra cost.
THE SILVER LINE HELPLINE is in United Kingdom, a TGE (Transnational Giving Europe) member country. Dutch donors can route gifts via Stichting Transnational Giving Europe to receive Dutch ANBI-equivalent deductibility, subject to TGE's 5% pass-through fee.
THE SILVER LINE HELPLINE is registered in United Kingdom. US donors generally cannot deduct gifts to non-US charities directly. To claim a deduction, route the gift through a US 'Friends of' fiscal sponsor or a donor-advised fund that performs equivalency determination (IRS Rev. Proc. 92-94).
Always confirm tax treatment with the charity directly or your tax advisor before donating.
Leadership
Officers & trustees (2)
Source: Public filings
Latest news
From global news sources
10 articles found
From global news sources
Sentiment
NeutralSupport for anyone feeling lonely this Christmas - Knowsley News
Age UK reveals 1.5 million older people will be eating dinner alone on Christmas Day - THIIS Magazine
Chesterfield bus operator raises vital funds for Age UK - Derbyshire Times
Esther Rantzen: A true star - Civil Society Media
More than half a million people in UK won't see or talk to anyone on Christmas Day, figures show - Sky News
Shop at Age UK Leicester store to change lonely elderly people's lives - InYourArea
Stories from The Silver Line Helpline - Age UK
Age UK Thatcham calls for volunteers to support vulnerable elderly during Big Help Out - Newbury Today
Esther Rantzen fights to fund 'crucial' Silver Line helpline - Daily Express
Celebrating The Silver Line Helpline - Age UK
Activity timeline
Filings and press mentions, merged
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Other human services in United Kingdom, by integrity assessment
Sources and verification
Refreshed
- Registration and legal identity
- Charity Commission for England and Wales - Register of Charities
- Financial filings
- Charity Commission annual returns - Fiscal year 2023 most recent on file.
- Officers and trustees
- Charity Commission for England and Wales - Register of Charities - 2 disclosed in the public registry.
- News and media coverage
- GDELT Project + Google News
Data freshness
What we don't know
Honest gaps - our score reflects transparency, not impact
Methodology
GiveRadar combines public registry filings, ProPublica Nonprofit Explorer, Charity Navigator, GuideStar, and news archives into a single 0-100 integrity assessment. We don't take a cut of any donation, ever.
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Quick facts about The Silver Line Helpline
- What is The Silver Line Helpline?
- The Silver Line Helpline is a human services nonprofit organization based in London, United Kingdom. The Silver Line Helpline is a free telephone service just for older people. We provide friendship and support 24 hours a day, 7 days a week.
- When was The Silver Line Helpline founded?
- The Silver Line Helpline was founded in 2012.
- Where is The Silver Line Helpline located?
- Headquartered in London, United Kingdom.
- What is The Silver Line Helpline's annual budget?
- Annual revenue for fiscal year 2023 is approximately £100K-£1M. 100% of expenses go to program services.
- Is The Silver Line Helpline trustworthy?
- The Silver Line Helpline has a GiveRadar Integrity Assessment of 63 out of 100 (Partial transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
- What is The Silver Line Helpline's registration number?
- Registration: 1128267 (United Kingdom).
- What is The Silver Line Helpline's website?
- https://www.thesilverline.org.uk
- Are donations to The Silver Line Helpline tax-deductible?
- Donations may be tax-deductible for residents of United Kingdom under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.