Allgemeiner Deutscher Automobil-Club e.V. (ADAC)

Signed up for a Family membership. Cancelled it one year later (before the deadline). Got another bill. Why?Because even though I singed up and put the names of my family members (wife and two kids) that should be protected by my contract, ADAC states that it is a contract with each person individually. So I should have sent a cancellation, that does not say "I cancel MY membership", but the letter should have mentioned each person's individual membership. I will write another cancellation letter now.Thought on the side:Did my wife sign a contract? No, but since the ADAC sent her a letter congratulating her to her membership, she should have complained at that point, that the did not want to have it. But of course she did not want to undo this (we wanted to have the family insurance). So she silently accepted it and there was the individual contract.One More ThingBEWARE: even your children have contracts, that will cost money once they turned 19 (the first year when being 18 is free).Did they tell me or was this information about individual contracts and children somewhere visible? No of course not. Instead you can find it in the small print somewhere deeply hidden towards the end.Fantastic company! Trust? 0!

Nikolas M Donor · Apr 10, 2026 Trustpilot

In December 2015 or January 2016 I signed up for a comprehensive insurance on my car. I was also sold membership for myself and two kids because I was told there was great offers and discounts to be part of the club. One of the benefits was some kind of priority roadside service.In 2016 I called because I had left the lights on in my car. This was from Ettlingen on the main street; Ettlingen is not some Hamlet, it is a reasonable sized town with a few reasonabley large sized businesses. You may not know where it is, but if you worked for a company that offered roadside assistance, you might have a map or access to Google to find it. For two hours and numerous phone calls, I was unable to get the operator to understand my location. I gave her the street name, the name of three streets that connect directly to that street and the name of two very large national companies that are located on that street and all I got back was her telling me she could not find the street or the address on any map she had. I gave up and started to walk home when a old man who lived nearby offered to jump start my car. This old man was not an employee of ADAC but some random stranger.Later that year, I had battery problems again. I called and asked for a jump start - it was below zero and I had not used my car for a few weeks, so clearly the battery was at fault. I was told that roadside assistance would take 3-4 hours. I started to walk to work (20kms, but I do this often and quicker than 4 hours). My neighbor later helped jump start my car. She is not an employee of ADAC, just another random stranger.At no time during the year did I receive any special offers - their magazine is the standard syndicated collection of articles and adverts one gets from similar types of organisations the world over, the club website had no offers in my area (the same area I signed up in) and at no point have I ever been asked or offered a discount or any deal based on membership. There are no signs that I

GW Donor · Apr 10, 2026 Trustpilot

I paid for ADAC cover for years but never used it. I paid the extra for the top level, which included vehicle repatriation and onward travel for myself and fellow passengers. One Saturday night, as I was driving to the ferry to get back home from a trip abroad, my car broke down. I called the ADAC, the guy didn't speak English so he just said "no" and put the phone down. I called back, got a different guy, he also didn't speak English.....he put the phone down too! At this point I started worrying. After about 20 minutes I got through to someone but unfortunately they wrote my location details AND phone number down wrong, so 1.5 hours later the breakdown company hadn't arrived. I called ADAC back and had to give my location details again. When the breakdown driver found me, he said he was finishing his shift in 10 minutes and didn't have time to help. He had a (very quick) look and declared the car unsalvageable. I had to arrange for a tow truck to take me to the nearest garage. I called ADAC back to enquire about the onward travel details, as we had a ferry booked that night. The guy laughed at me down the phone and was very rude. He spoke to me as though I was stupid to expect them to cover the cost of getting me to the ferry on time! I explained my boyfriend was starting a new job on Monday & we had to get there, he said "who is stupid enough to go abroad when they have a new job on Monday?". I was nearly in tears at this point and the tow truck driver even commented on how rude ADAC were.I had to leave the car behind and rent one to get us to the ferry on time, then bring the rental car back a week later! It turned out the original problem with my own car was a faulty relay. It cost about £2 to fix and took 15 minutes, but we couldn't have known that because the breakdown driver didn't want to spend any time looking for the problem.When I complained to ADAC they told me that the call centre people couldn't have hung up on me and that it must be a faulty phone sy

MissKitty Donor · Apr 10, 2026 Trustpilot

Needed my ADAC travel insurance during a trip to Thailand, everything worked out great, no problems!

Tina Krumbein Donor · Apr 10, 2026 Trustpilot

Very big and reputable Automobile Club.I am a member for years and they are SUPERB.Most of the negative reviews come from Brits who are expecting full cover in their home country but it does not work as they wish.Very happy with my ADAC Plus family for my worldwide cover.In the UK I have The AA Full cover.

Gracjan Donor · Apr 10, 2026 Trustpilot

ADAC apparently sent me a "valuable offer" in the mail that masqueraded as junk mail. According to an ADAC person I talked to, I had to reply to the notice and decline the "valuable offer"; otherwise, ADAC would consider my lack of a reply as consent to start billing me about €33 per month for insurance I don't want or need. After visiting an ADAC office to cancel my ADAC membership, the person told me all billing would stop. It didn't. ADAC is still draining my bank account of about €33 per month. Thieves.

Mike K Donor · Apr 10, 2026 Trustpilot

So our only 12v car output didnt work anymore, we went by ADAC and after 5 minutes of waiting they fixed it for free and gave us an extra fuse. Thanks for helping out a couple of roadtrippers!!

Wouter Donor · Apr 10, 2026 Trustpilot

I have ADAC Plus.My Car's Wheel was totally blewn up. I called ADAC and they said someone will be here within 60 minutes. Nobody came. We called them again after 1 and half hour. They said your request has been cancelled and there is a problem in the system etc. etc. They called me after 20 minutes again and they said they will come in 40 minutes. For God's Sake. What am I? A tree with a car dedicated to wait on the middle of the street with a broken Car? Shame. Never ever choose ADAC.

Semih “MrSlimeZ” Budak Donor · Apr 10, 2026 Trustpilot

When you break down in Germany or have any issues, they are the yellow angels on the road. Everything included in you affordable membership. Can't possibly understand the negative reviews..SUPERB SERVICE AND FRIENDLY

Lennart Fuchs Donor · Apr 10, 2026 Trustpilot

The worst company service ever in the worldThey scammed me and forced me to pay 100€ without doing nothing

Gjergj Bajraktari Donor · Apr 10, 2026 Trustpilot