Bournville Village Trust

Lawley village, only a few years old and the estate is a tatty mess, weeds coming through the paver all over the place, dead trees, broken fences, communal grounds not maintained properly meaning dead grass, weeds growing over boarders, dead plants, bent and wonky street signs, bent trees guards, and the list goes one. It really is starting to look like a slum and these clowns only care about sending out letters about bins left out! They are a complete joke who keep sucking their money out of everyone every year to sustain their own jobs. They do very little to actually keep the area to a high standard, instead they spend our money on social events and wine tasting for them and a select few residents they deem worthy. I cannot stress how inept and lazy they are when it comes to keeping up their end of the bargain. Its literally getting to a court level they are so far away from their contracted obligations. Further to this, only a month ago one of their employees was filmed vandalising a local art installation for fun with another women. Basically sums them up perfectly.

Angie Donor · Mar 26, 2026 Trustpilot

This housing association is so biased they will always put works housing society & people with an area connection to Birmingham in priority 1 and priority 2. This is there order of priorities -:Priority 1 - Household applying for Bournville Works Housing Society propertyPriority 2 - Connection to the Local Authority area BirminghamPriority 3 - Band APriority 4 - Band BPriority 5 - Band CPriority 6 - Band DSo as you can see if you are in a band A, B, C or D you stand no chance because will be in a crazy bid position like number 72 or higher. This is very unfair and they purposely do this so only people who are works housing society or got a local connection to Birmingham will stand a chance of getting a property. Why don't you put people who are in band A as priority 1 for a change rather than low done in priority 3. Stop being prejudice and show fairness to all the bands!

michelle spencer Donor · Mar 26, 2026 Trustpilot

Disgusting rip off. They should be prosecuted for fraud. They take your money but do nothing they are supposed to for their ridiculous ‘community’ fees. I really hope legal action is taken against them and they are forced to refund everybody for not supplying the service the are paid for.

Andrew Wright Donor · Mar 26, 2026 Trustpilot

We pay them 100s of pounds for them to do absolutely nothing, after paying them TWO yearly instalments our road is riddled with pot holes, weeds and rubbish from contractors. Road / green space management is a myth. All they've managed to do is knock on the door saying we should put our satellite dish on the floor, big jokers!

Jessica Donor · Mar 26, 2026 Trustpilot

Just visited doctor, due to negligence regarding duty of care. Absolutely disgusting treatment which may lead to court proceedings.Beligerent and very vindictive individuals, do not move into this building if you are a single female.Speaking to another resident who stated, while eyes filled up with tears, she was verbally attacked also in the washing room area.It seems people who have lived in Rosefields longer are prioritised. Managers and anti social behaviour team not worth even calling. Been advised to take matter further by Doctor.

Tracey Donor · Mar 26, 2026 Trustpilot

I've got no choice but to write another complaint against BVT. I submitted my application to add a conservatory to my property and they have taken over 3 months to process the application and I still don't have a date of when this will be finished by, even though they promise that this process should take no longer than 10 weeks. They didn't even bother responding until 4 weeks into the process when this should have been submitted into the neighbours for a consultation period and we are now 3 months in and this still hasn't been done. The worst of it is, they have had all of the information they are now requesting from me already previously so just delaying the process for no reason and in the meantime I have now lost another builder because they have taken on more work in the meantime. Thanks BVT for making everyones lives so difficult.

Alen Aganovic Donor · Mar 26, 2026 Trustpilot

Overcrowded and cannot bid. I am in band A and been harassed from the moment they housed me, I have asked to be moved as I am bullied while being pregnant. I have had to get police involved twice, complained to council and much more. The bidding system is disgusting. I have only been allowed to bid once this year as already a tenant otherwise no doubt me and my family would of already been housed and away from harrassment but they dont care. A big family in a tiny two bed flat is a health and safety hazard in itself let alone having a neibhour bully you and your children!

Shulee Donor · Mar 26, 2026 Trustpilot

I've been a tenant on the BVT since I was 6 years old, now 45. So a decent amount of time. I always wanted to live on the BVT when I was older. But that has all changed. Its not the same anymore. They don't care, its all about money! They take ages to reply to emails, even though it says within 10 days. I can't believe that this is still classed as a charity. I've been waiting since the 21st August for a reply to a question I asked, could I have a pet. But still no answer, even though my neighbour above had a pet dog and cat. Think very carefully before moving to this area. Its not all its made out to be

customer Donor · Mar 26, 2026 Trustpilot

Had a leak from the bathroom radiator 2 weeks ago and reported it they came out yesterday and spent all of 5 minutes fixing it then went problem solved not really still got leak now I am not a plumber but I know what the problem is so I’m going to go out and buy the right tool and do it myself also we pay extra in our rent for the grass cutting and they came today took over 2 hours and then they missed by the gate and a little bit in the middle so even though I’ve got cancer and copd it looks like I will have to do it myself . Also my wife has got a guide dog but b. V. T has refused to mow the grass where the dog has been even though it exempt from picking up the poo and I have cancer and on chemo so they expect me to pick it up what do I do

Clive Donor · Mar 26, 2026 Trustpilot

Homeowner that lives in a BVT managed area. Have to pay hundreds of pounds a year service charge. The area is a complete mess and none of the rules are enforced, meaning antisocial behaviour is rife. Previous complaints ignored. Not impressed at all.

Peter R Donor · Mar 26, 2026 Trustpilot