Royal Society for the Protection of Birds

Update; My order of 13 October was eventually delivered on 30 October, I received no email telling me it had been sent and was therefore, unable to track the item. The first I knew about the order was when my friend contacted me to thank me for her present which was well past her birthday. The first email I received from RSPB in response to any emails I had sent was on 6 November, 24 days after my order. My original post below was the beginning of the saga.I ordered an item online for 50th birthday present. Since acknowledgement of order from RSPB on 13 October, nothing has happened with order. Today is 24 October still nothing. No response to information requests. Very poor service, no point in saying I will not use again as they do not care. They have become too blase and overawed with their own position. I should add there has also been no response to any emails requesting information on the order. Very unprofessional and strange company. I have added this 17 days after order confirmation and no email response has been received. The money has been taken from my account, but nothing whatsoever regarding what has happened to the order.

Marian Gordon Donor · Mar 26, 2026 Trustpilot

Seamless transaction. Bird feeder supplied promptly. Thank you.

Tom Page Donor · Mar 26, 2026 Trustpilot

If I could give zero I would. incompetent and dysfunctional customer service. Ordered a bird bath on 10th April for delivery on 12th April (extra fee) as it was my wife's birthday. Got confirmation email of placing of order, but not the dispatch email. Nothing arrived on 12th April. So rang on the 13th, they could not find my order, promised this would be looked into and would be contacted on the 16th April. I said that I wanted to send an email to confirm situation, Told only way to do this was through the website "contact us". Did this, got confirmation email in reply. No one rang Monday morning , so I rang Monday afternoon, No trace of the order or my email. Agreed that previous order would be cancelled and pending credit card payment would not be taken but cancelled. Instead took out a fresh order with next day delivery for free as good will gesture. Specifically asked was the bird bath in stock as it was now a late birthday present. Told that it was.. No confirmation email arrived. Rang again to find the reason not received was because RSPB had spelled my email address incorrectly. Also turns out that the item is out of stock and earliest it could be delivered was 14th May. Have now cancelled both orders. Asked RSBP what they would do to try to put things right. Promised someone would ring me. So far (18th April) not heard from anyone and no reply to my second email through "contact us" detailing second order problems. The reviews on the RSPB website only talk about excellent service. As you can see from the independant trust pilot reviews below mine its a more mixed picture with reviews with similar experience to mine. Steer clear of this organisation not to be trusted. Hope they do better looking after birds than they do after their customers. Roger Hackett

Roger Hackett Donor · Mar 26, 2026 Trustpilot

Ordered an item on a Saturday, received confirmation of the order the same day and that the item usually ships in 1-2 working days. I expected the item to arrive well before the following Thursday, but no email confirming despatched. I called the customer services team on Thursday evening who advise I should wait until Friday and ring back if it has a note that it will be shipped Friday or Monday. Saturday morning, still nothing has arrived yet. As I paid by visa, I will ask Barclaycard to charge back the money paid and refund me.Very, very poor service and I would expect better of a charity.

D Wright Donor · Mar 26, 2026 Trustpilot

They don't give two jeffs about injured wildlife, they have no ability to help injured wildlife (so what the hell is this organisation for??? - it seems to be another one of those 'get your money to fund adverts that say they help whilst they basically run a shop and paid for activities aimed at the middle-classes') and their advice is always leave the bird where you found it (always turns up dead by cats an hour later) or occasionally take it to a vet - I've never found a vet that helps wildlife anywhere near me. When you call them they are incredibly rude and talk to you like you're an idiot for not knowing they have nothing to do with (protecting) injured birds. Injured birds mostly just get killed, either by cats or us humans. Waste of your day messing with anything injured which is a crying shame and typical of this country. RSPB is a total contradiction. They do frick all to 'protect' birds. They actually help cull and kill them off as posited by other reviewers.

DK Donor · Mar 26, 2026 Trustpilot

Found a beautiful blue budgie outside, rang Rspb who don't deal with domestic birds but do want you to give them money. Just like the Rspca, money grabbers and a waste of time.

Customer Brian Byrne Donor · Mar 26, 2026 Trustpilot

Beautiful Christmas cards and paper for an important cause, excellent quick service, thank you!

JR Donor · Mar 26, 2026 Trustpilot

Received free bird nesting box when joined RSPB and just got round to putting it in the garden. For some reason they don't provide the plate to make the hole smaller which comes as standard with other suppliers so had to order one separately. Plate arrived promptly on the post. We attached it to the box and within a week a pair of bluetits had moved in. Delighted

Jan Davis Donor · Mar 26, 2026 Trustpilot

You would think being a Member of the RSPB would make you feel good and you're doing something to support the local wildlife? I have been a Member for many years and visited many reserves all over UK and of late felt let down, the amount of people "non members" who have access to facilities is not checked and the damage to local moorland that contributed to the local birds, lapwing, curlew etc being ejected from their nesting areas with the awful blots on the landscape so called wind-farms (Finding a bird with its neck broken) all reported to the RSPB and they can do nothing? all in the name of progress and the RSPB has protection paramount! Shame on you!now an ex-member! and no support will be given to the RSPB from us again!All they do is take your money!

Eric Brown Donor · Mar 26, 2026 Trustpilot

My elderly Mum's house had a seagull best on the roof and one of the large chicks had fallen onto the ground. The adult seagulls became very aggressive and would attack anyone approaching the house, including my wheelchair-bound Mum and her young grandchildren. Having exhausted all options with my local council's pest unit, who were uninformed and ineffective, I decided to contact the RSPB for advice. I was put through to a very snotty, arrogant girl who didn't even have the courtesy to let me finish speaking before suggesting that seagulls were a protected species and therefore more important than my Mum or small children and that she should use an umbrella for protection when in the vicinity of her own home. That would be my Mum who is in a wheelchair. RSPB you are utterly useless as an organisation and your priorities would appear to need a significant rethink.

Chris Talbot Donor · Mar 26, 2026 Trustpilot