Aster Foundation

I have been a tenant with aster group for many years . I have kept my home and garden to a high clean tidy standard and. Respected the property. I love my home very muchSo After looking forward to my kitchen replacement coming my way i finally got to choose my options and date .however the men that turned up was grumpy unfriendly and made me feel uncomfortable. The person I am tried to be chirpy offered them both a coffee unaccepted coffee that’s fine . However Everything I asked was bluntly refused. Ie if I buy my own worktop please could I have that fitted instead of the not nice choice replied no do it yourself . This came with every question. They said We been done over before so won’t be doing anything. I was told to buy my own extra cupboard if wanted even though I wasn’t offered the correct amount.I want to be happy with the plan however as I needed to get to the dr I went with what they said . Thinking what was that about it was a awfull experience.On noticing a error the next day ,I called the guy and was told I’d get a call back from him as he didn’t have plan in front of him . Nothing . I have messaged and emailed . Nothing . This has really upset me and am now dreading the new kitchen being fit as it’s not right . Is the workman going to be the same . This maybe just be another council house to them but to me it’s my home I love. I felt like I was some undeserving great unwashed tenant. This is not on . I am really upset . Yes I’m greatful for a new kitchen I pay my rent so why not .

Susan Donor · Mar 26, 2026 Trustpilot

My whole reservation process was put off by the way the Aster negotiators were so eager to take my money rather than dealing and acting on my concerns, not forgetting ‘the house will be offered to the next person if we don’t get your money’ threat Hopefully Aster will improve in the future via some better customer interaction training, until then, it’s a no from me

Mike Reed Donor · Mar 26, 2026 Trustpilot

I have been living in my shared ownership property for 6 years now and have just gone through the selling process with Anna Dillon. I have always felt very apprehensive about the selling process because I've heard it was very complex. However, with Anna by my side, the process has been smooth and surprisingly easy. Shared ownership has given me an opportunity from a young age to get onto the property ladder, to move out and be independent from the age of 23. Thank you Aster Housing for giving me this opportunity.

Gabriella Bartolini Donor · Mar 26, 2026 Trustpilot

Dear Sir/Madam i am writing this later to sake justice Please help me On  17th of September I am due to move from my present council flat to a council house in Bassett Green. I have been in contact by email with Aster letting team concerning my move this week from friday 1st of September until the email I have received from Aster letting Assistant Called Laura Harper today. I should appreciate it if you would please consider what I say below:Several weeks ago, I forget the precise date i massage Vanessa Aster housing officer, I asked her what the rules are for leaving my present Aster flat and moving into a council house. I have a wife and 4 young children and hoped to make any arrangements in good time. My precise concern was when to formally inform Aster of the date we would be moving into the new house and leaving the present flat. Vanessa didn't even reply i was expecting response but she did not. Quite reasonably, I waited for Vanessa’s reply until last Friday 1st of September when I called the Housing Office to inform them that I shall move into my new council house. i asked please post the quit form and Laura Harper Aster letting assistant promised that she will do.I received a later from her on Thursday 7th of September with out the form saying that I needed to officially fill in a form + return it to Housing but no form accompanied the Housing later. I therefore emailed Housing back requesting an official form– I received this form today Friday 8th of September by email, . I  returned it the same day.if Laura Harper Aster lettings Assistant have been sent me the form on Friday i would have returned on Monday the 4th.i am absolutely shattered i have feeling that I have been treated badly by Aster to make me pay extra week of rent. As cost of living crisis as father 4 children how can i pay two rent for 5 weeks despit being an outstanding tenant for the past 13 years.i received call from Southampton City Council housing on Friday 1st of September that my hou

Habib Ahmadi Donor · Mar 26, 2026 Trustpilot

agoi felt hopeless by Aster Letting teamDear Sir/Madam i am writing this later to sake justice Please help me On 17th of September I am due to move from my present council flat to a council house in Bassett Green. I have been in contact by email with Aster letting team concerning my move this week from friday 1st of September until the email I have received from Aster letting Assistant Called Laura Harper today. I should appreciate it if you would please consider what I say below:Several weeks ago, I forget the precise date i massage Vanessa Aster housing officer, I asked her what the rules are for leaving my present Aster flat and moving into a council house. I have a wife and 4 young children and hoped to make any arrangements in good time. My precise concern was when to formally inform Aster of the date we would be moving into the new house and leaving the present flat. Vanessa didn't even reply i was expecting response but she did not. Quite reasonably, I waited for Vanessa’s reply until last Friday 1st of September when I called the Housing Office to inform them that I shall move into my new council house. i asked please post the quit form and Laura Harper Aster letting assistant promised that she will do.I received a later from her on Thursday 7th of September with out the form saying that I needed to officially fill in a form + return it to Housing but no form accompanied the Housing later. I therefore emailed Housing back requesting an official form– I received this form today Friday 8th of September by email, . I returned it the same day.if Laura Harper Aster lettings Assistant have been sent me the form on Friday i would have returned on Monday the 4th.i am absolutely shattered i have feeling that I have been treated badly by Aster to make me pay extra week of rent. As cost of living crisis as father 4 children how can i pay two rent for 5 weeks despit being an outstanding tenant for the past 13 years.i received call from Southampton City Council housing

Habib Ahmadi Donor · Mar 26, 2026 Trustpilot

Posting this on behalf of my partner who has a shared ownership flat with Aster. Aster seem to be interested in nothing more than fleecing their tenants. My partner's service charge was increased fourfold this year, from £90 per month to £370 per month. Aster have claimed that this is to carry out maintenance works, which seems hard to believe seeing as the charge has been increased for 5 months now and there has been no sign of any work carried out. Even the cleaning of communal areas has gone from twice a month to once every two months. The increase caused significant financial issues for my partner and it is now stopping her from selling the flat. Prospective buyers have been put off by the service charge. Aster claim that the higher charge is only temporary, but will give no reassurances as to when it will return to normal levels. Their responses to my partner's concerns have been glib and come across like they are trying to fob her off. Aster comes across very much as a company that puts profit over people. The dismissal of my partner's concerns has been shocking and has caused her a great deal of distress.

John Caulfield Donor · Mar 26, 2026 Trustpilot

Poor experience with this company. My husband is in the armed forces and I am unable to work due to having just had a baby and we were told basically we have no hope for shared ownership. Disappointed in Aster clearly only interested in tenets with money. Wouldn't recommend this company

Sophie Wright Donor · Mar 26, 2026 Trustpilot

Firstly, if you manage to get to the end of this long post, I applaud you. Where do I start?Found a house that suited our needs via a mutual exchange. The tenant was known to Aster due to a lot of issues within this house, they knew it was in disrepair but we were desperate as we had outgrown our small property we swapped with. We were advised by the previous tenant that Aster had said they would replaster all the walls within the house due to its age, put in a new kitchen amongst other things. Basically, as soon as we signed the mutual exchange documents, it seems Aster took no responsibility for the damage the previous tenant had done to the house.According to the surveyor, this house has nothing wrong with it. Funnily enough by the second time he came around, he suddenly noticed things wrong he missed before. When we decided to strip the wallpaper off of the walls, we unveiled really bad cracks in the walls and walls actually crumbling away, black mould that had been painted over, layers and layers of paint built up over wallpaper, wallpaper bubbling due to damp. We had the concrete rain window shelter fall off the window and land in the garden. It’s a good job know one was outside when it happened as it could have been extremely dangerous. The front door was kicked in by the police to the previous tenant, was never fixed or replaced despite Aster knowing about the issues here. I was burnt by a plug socked which wasn’t checked by a professional electrician before we moved in. We had a kitchen cupboard fall off the wall when opened and one on the ground which wasn’t attached to the legs so fell over. This was when we were told that we have until 2031 until a new kitchen will be installed. I questioned this and put in a complaint to which Aster’s excuse was the size of our fridge freezer! What that has to do with anything is anyone’s guess. We had a leak in the toilet, so had an engineer come out who made it worse. We then had to call an emergency engineer out who

Jade Partington Donor · Mar 26, 2026 Trustpilot

Awful company. Avoid at all costs. Trying to charge us £18,000 for windows replacements we do not want. Despite written promises the cost would not be borne by leaseholders, Aster are forcing it ahead with totally unaffordable and unjustified charges. Our case is now going through a Tribunal. Their finance department is not fit for purpose, with numerous, totally unacceptable errors and anomalies with service charges over the past few years. Investigations revealed they did not bother about insuring the block when taking over from another company. Senior Management refuse to meet with the leaseholders. Aster advertise their service charges are “reasonable” - they are not. Many discrepancies evident where Aster claim something, but the facts are different. Leases are drawn up incorrectly and Aster are too pig-headed to change them. I wouldn’t even rate them “one star”, zero stars is deserved. Do not trust them.

Consumer Donor · Mar 26, 2026 Trustpilot

Called emergency line I got water coming down to my downstairs toilet they have no one to come out tell me not to bath I have not for the last few days it’s a Joke will be taking this to trading standers expect you to live it poor conditions the amount of rent they charge you is a joke

Vicki Tyzack Donor · Mar 26, 2026 Trustpilot