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Citizens Advice in North & West Kent

Tonbridge Charity No: 1082979 (Charity Commission) Reg: 279057 (Charity Commission) Sign up to see website
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86
Integrity Assessment
Strong transparency
86/100 · methodology

About Citizens Advice in North & West Kent

Advice, information and support to members of our local communities on a range of issues, including debt, benefits, employment, housing and relationships. Also exercise a responsible and confidential influence on social policies locally and nationally.

Founded
Headquarters
Tonbridge
Foundation type
Charitable Company
Size
medium

Focus areas & reach

· What they work on and where
SDG alignment The 17 UN Sustainable Development Goals (SDGs) are the global agenda for ending poverty, protecting the planet, and ensuring prosperity by 2030. We tag each charity to the goals its work advances.

How it stacks up against peers

· vs. 8 similar community development in United Kingdom
Program spending This charity: 97%
Peer average: 95%
Integrity Assessment This charity: 86
Peer average: 86

Concerns

· None found
No red flags found
Screened for Charity Commission removal, Open investigations, Governance scandals, Related-party deals, Excessive exec comp.

Where every £1 goes

· FY2025 · Charity Commission (UK) (FY2025)
£0.97
Program£0.97
Fundraising£0.03
97% to programs beats the peer average (95%) and beats the Charity Navigator "highly efficient" threshold (75%).

GiveRadar Analysis

Original analysis from GiveRadar's dataset of comparable organizations

From what GiveRadar has verified so far, Citizens Advice in North & West Kent has a partial profile, cross-referenced across 4 independent sources including the Charity Commission.

  • GiveRadar has cross-referenced this organization across 4 independent sources, led by the Charity Commission - among the most thoroughly sourced profiles in its cohort. See the sources
  • By reported annual revenue, it is larger than 97% of the 9,257 community development charities in the United Kingdom with financial records on GiveRadar. See the filings
  • Its integrity score of 86 places it in the top 1% of the 10,748 community development charities in the United Kingdom GiveRadar tracks, because GiveRadar has verified its financial disclosures and its registration. View this cohort
GiveRadar has verified
  • government registration
  • financial records (5 filed years)
  • disclosed leadership
  • a website
  • a contact email
  • a donation page
Not yet verified by GiveRadar
  • third-party accreditation
  • an owner-submitted profile claim

Analysis based on GiveRadar's benchmark dataset of 2026-07-03. It describes what GiveRadar has verified, not a judgment of the organization itself.

Common questions

· Auto-generated from filings + methodology

Citizens Advice in North & West Kent is a registered community development nonprofit based in Tonbridge, United Kingdom. It is registered with the Charity Commission for England and Wales. It was founded in 2000 and has been operating for 26 years. Its registration number is 279057. GiveRadar's Integrity Assessment for the organization is 86/100, which reflects how much public information is available, not whether the charity is legitimate. The organization reports £2M in annual revenue. 11 officers and directors are publicly disclosed. No red flags have been detected. The charity has 100 community reviews with an average rating of 1.9/5. On Trustpilot, it has a rating of 1.8/5 based on 623 reviews.

Citizens Advice in North & West Kent's registered charity number is 1082979. You can use it to look up the organization on the Charity Commission register.

Citizens Advice in North & West Kent has a GiveRadar Integrity Assessment of 86/100. This score combines five components: Registration (20 pts), Financial Transparency (30 pts), Governance (20 pts), Contact Availability (10 pts), and Data Recency (20 pts), with negative adjustments for any red flags. A score of 86 ('Strong transparency') reflects well-documented governance, recent financials, named leadership, and working contact details. The charity allocates 97% of expenses to programs, which contributes positively to its score. For comparison, the average integrity assessment for community development charities in United Kingdom is 86/100.

Citizens Advice in North & West Kent is located in Tonbridge, United Kingdom. The organization was established in 2000 and has been active for 26 years.

Based on official tax filings, Citizens Advice in North & West Kent has £2M in annual revenue. It allocates 97% of expenses to programs and services. This is in line with the average of 95% for community development charities in United Kingdom. Its revenue is significantly above the peer average of £271K. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.

Citizens Advice in North & West Kent is classified as a Community Development organization, registered in United Kingdom. It operates as a Charitable Company. By size, it is categorized as a medium organization. It has £2M in annual revenue. The organization has 11 disclosed officers and directors.

No red flags have been detected for Citizens Advice in North & West Kent. GiveRadar automatically screens charities for concerning patterns including high executive compensation, low program spending, and missing financial filings. Based on available official data, no issues have been identified.

According to GiveRadar's records, Citizens Advice in North & West Kent is registered with the Charity Commission for England and Wales and overseen by the Charity Commission. It reports that 97% of expenses go to programs (the peer average is 95%). Note: the organization has a low Trustpilot rating of 1.8/5, which may reflect donor dissatisfaction. You can donate directly through their official donation page linked on their GiveRadar profile. GiveRadar provides data for research and does not endorse any organization. A GiveRadar Integrity Assessment reflects how much public data is available, not whether an organization is safe to donate to, so it is always smart to do your own research before giving.

Advice, information and support to members of our local communities on a range of issues, including debt, benefits, employment, housing and relationships. Also exercise a responsible and confidential influence on social policies locally and nationally. Citizens Advice in North & West Kent is classified as a community development organization registered in United Kingdom. The organization was founded in 2000.

Among community development charities registered in United Kingdom: It allocates 97% of expenses to programs, in line with the peer average of 95%. Its annual revenue of £2M is well above the peer average of £271K.

Citizens Advice in North & West Kent is a charitable company limited by guarantee, the most common incorporated form for UK charities. It is registered with both Companies House and the Charity Commission, and must file annual accounts with both regulators. Directors (who are also charity trustees) have limited liability. Its Charity Commission registration number is 279057.

You can verify Citizens Advice in North & West Kent in several ways. First, search the Charity Commission Register at https://register-of-charities.charitycommission.gov.uk/ - every charity registered in England and Wales appears here with its registration number, trustees, governing document, and filed accounts. Because this is a charitable company, you can also check its filings on Companies House (https://find-and-update.company-information.service.gov.uk/). Second, check whether the charity's annual return and accounts are up to date - the Commission flags charities with overdue filings. Third, look for the Fundraising Regulator badge on the charity's website, which signals voluntary compliance with the Code of Fundraising Practice.

You can donate to Citizens Advice in North & West Kent directly through its donation page (https://www.citizensadvice.org.uk/about-us/donate/). UK charities typically accept online card payments, direct debit, and bank transfer. Many also use platforms such as JustGiving or Charities Aid Foundation (CAF). If you are a UK taxpayer, make sure to tick the Gift Aid box: it lets the charity reclaim 25p from HMRC for every pound you give at no extra cost to you. Higher-rate taxpayers can claim back the difference between basic-rate and their marginal rate through Self Assessment. Payroll Giving (Give As You Earn) lets you donate pre-tax through your employer.

Donations to Citizens Advice in North & West Kent are eligible for Gift Aid if you are a UK income-tax or capital-gains-tax payer. Gift Aid adds 25% to your donation at no cost to you (the charity reclaims basic-rate tax from HMRC). Higher-rate and additional-rate taxpayers can also claim back the difference through Self Assessment or by adjusting their PAYE tax code. Gifts of shares, property, or land to charity are free of Capital Gains Tax and can be deducted from your income for Income Tax purposes. Legacy gifts (in your will) reduce the value of your estate for Inheritance Tax and can lower the IHT rate from 40% to 36% if you leave at least 10% to charity.

Citizens Advice in North & West Kent is based in Tonbridge. The Charity Commission for England and Wales (CCEW) is the primary regulator. Scotland has its own regulator (OSCR), and Northern Ireland has the Charity Commission for Northern Ireland (CCNI). A charity registered with the CCEW may operate across the whole of the UK or internationally.

Citizens Advice in North & West Kent was first registered in 2000, making it approximately 26 years old. UK charities must file an annual return with the Charity Commission to remain on the register. A long registration history generally indicates sustained operations and continuous regulatory compliance.

Annual revenue
£1M-£10M
97% to programs
Source: Charity Commission (UK) (FY2025) why this matters
Unlock exact figures

Filing history

5 years on file from Charity Commission (UK) (FY2025): revenue, expenses, program spending, assets, and liabilities by fiscal year.

Years on record: FY2025, FY2024, FY2023, FY2022, FY2021.
Financial details are free - with a GiveRadar account

See 5 years of revenue, expense breakdowns, and balance sheet.

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Taxes

Tax-deductibility for donors

UK donations qualify for Gift Aid. CITIZENS ADVICE IN NORTH & WEST KENT is registered with the Charity Commission. Eligible UK taxpayers can boost their gift by 25% at no extra cost.

Always confirm tax treatment with the charity directly or your tax advisor before donating.

Leadership

From FY2025 filing

AN
Andrew J••• C••••••
Trustee

Officers & trustees (11)

Source: Public filings

See full names, roles, and stories

11 officers and trustees on file - free with a GiveRadar account.

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Latest news

From global news sources

1 article found

From news sources and the organization. Shown for transparency; news never affects the integrity score.

Activity timeline

Filings and press mentions, merged

Form filed
£2.1M revenue
FY2025
Charity Commission (UK)
Form filed
£2.1M revenue
FY2024
Charity Commission (UK)
Form filed
£2.0M revenue
FY2023
Charity Commission (UK)
Seek support as soon as possible from the Kent Money Advice Hub - Kent County Council
Mar 2023
news.kent.gov.uk
Form filed
£1.4M revenue
FY2022
Charity Commission (UK)
Form filed
£1.2M revenue
FY2021
Charity Commission (UK)

Donor reviews (100)

1.9 / 5 average · includes imported Trustpilot

1.9
100 reviews
5
18
4
3
3
2
2
2
1
75
more intersected why have i sent money…

more intersected why have i sent money to my mate for pints £8 at spoons and why I've got a second hand phone for £140 than anything about my credit cards and dvla fines. have to find out myself i guess

Szabolcs Dauda Donor · Mar 26, 2026 Trustpilot Trustpilot
★★★★★ I had to ask citizens advice for help…

I had to ask citizens advice for help and I'm so glad I did a lovely ladie called marion couldn't do enough for me and resolved my problem with british gas and helped me with other things I hadn't even asked for and didn't know I was entitled to thank you so much

Jaqen H'ghar Donor · Mar 26, 2026 Trustpilot Trustpilot
What a waste of time my as well turn to…

What a waste of time my as well turn to crime they have more rights nowadays

gary hezzell Donor · Mar 26, 2026 Trustpilot Trustpilot
Absolutely useless, they know nothing!

Absolutely rubbish. The person I had was rude and dismissive. She didn't know anything about UC Regulations and waffled on about nonsense. She caused me more stress than actually preparing for my Tribunal itself. They shouldn't be giving advice to people if they don't know anything and just guessing. It's disgusting 🫣

Bushkins666 Donor · Mar 26, 2026 Trustpilot Trustpilot
Used the option "Goods and Services." …

Used the option "Goods and Services." 20 minute wait, described the issue regarding Royal Mail incompetence and abdication of responsibility. Put on hold and found myself at the end of another long wait for Consumer Help. Why?

The Intuitive Donor · Mar 26, 2026 Trustpilot Trustpilot
Totally Useless.

Totally Useless.Tried to contact Trading Standards related to a dispute related to the way an exterior door was inadequately installed only to get Citizens Advice who basically told me i could not refer my issue to Trending Standards and gave me a reference number followed by an email advising me how to make a complaint, like I am stupid and don not how to complain. So Googled Trading Standards to find out their contact details, entered my post code to get my local office, made the phone call and guess what. I get connected to Citizens Advice who I did not want to speak to. Citizens advice and Trading Standards jus another couple of QANGOS plonked there to create the impression consumers can expect appropriate protection which in reality is not the case. Latest news is from Citizens advise I must wait and see if Trading Standards will be taking any action and they can email me the advice on how to complain which of course they have already sent.

George Donor · Mar 26, 2026 Trustpilot Trustpilot
Would leave zero stars if I could

Would leave zero stars if I could. Citizens Advice were more than professionally negligent, they were grossly negligent, and sabotaged my case. The interesting things is, they wrong doings are so blatant, so they must be used to getting away with a lot of these behaviours. I'm currently working on being a litigant in person and I will be sending them a letter before action pretty soon.

MICHAEL CATUOGNO Donor · Mar 26, 2026 Trustpilot Trustpilot
A bogus organisation for every citizen

It’s diabolical that the citizens advice bureau is no longer fit for purpose. It’s clearly run by uneducated and unempathetic call handlers with no knowledge of the Law. Good old fashioned citizenship is sadly lacking in this country as endorsed by this bogus organisation. I have just called to gain information about my rights as a consumer following the refusal by B&M stores to refund an unwanted and unopened food item. The call handler I spoke to had no knowledge about Consumer Law simply stating that the company are within their rights to refuse refunds for any food item. This organisation seems to represent the fact that this country has gone to the dogs.

Tina Richmond Donor · Mar 26, 2026 Trustpilot Trustpilot
★★★★★ WOW!

WOW! What a great experience via telephone call to EASTBOURNE Citizens Advice Bureau! I had occasion to contact CAB this morning and dealt with Neil, who described himself as a "gateway" advisor. Thank you, Neil, for your professional demeanor and comprehensive understanding. Best thing I have done since arriving in Eastbourne from South Africa! I look forward to receiving further assistance offered.

Patricia Tallant Donor · Mar 26, 2026 Trustpilot Trustpilot
Passive aggressive

Passive aggressive, jumping to conclusions, office seemed empty of clients but still tried to fob me off with the internet and phone service several times, I would give five stars to the helpful volunteer who gave me the info I needed but the passive aggressive experience cancelled that out. One star.

Caroline O'Brien Donor · Mar 26, 2026 Trustpilot Trustpilot

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Cause areas in United Kingdom

How many charities work in each area, with this charity's area highlighted.

Education 87,646
Health 28,382
Religion 22,146
Arts & Culture 21,802
Community Development this charity 10,738
Environment 5,683
Social Services 4,899
Youth Development 4,637
See all cause areas in United Kingdom

Most common causes in United Kingdom

Causes charities work on most, with this charity's causes ticked.

Education 54,780
Arts & Culture 17,729
Disability 17,106
Religion 16,671
Health 15,045
Poverty 14,062
Community Development 11,486
Cultural Heritage 8,526

Sources and verification

Registration and legal identity
Charity Commission for England and Wales - Register of Charities
Financial filings
Charity Commission annual returns - Fiscal year 2025 most recent on file.
Officers and trustees
Charity Commission for England and Wales - Register of Charities - 11 disclosed in the public registry.
News and media coverage
GDELT Project + Google News
Donor reviews (external)
Trustpilot consumer reviews
Community reviews (verified email)
GiveRadar Community Reviews - 100 verified review(s) on file.

Data freshness

Last updated
Jun 17, 2026
Registry checked
Jun 17, 2026
Profile completeness
85%

What we know and don't know

Exactly which public data we hold on this charity. Our score reflects transparency, not impact.

On record · 8
  • Financial data · FY2025 on record
  • Named leadership · 11 officers on file
  • Government registration · Registered with an official registry
  • Official website · On record
  • Headquarters address · On file
  • Direct contact · Email or phone published
  • Tax-deductibility · Verified
  • Founding date · 2000
Not available · 3
  • Executive pay
    Top-officer pay not disclosed
  • Mission statement
    No self-published statement of purpose
  • Programs & activities
    No named programs listed by the charity

Methodology

GiveRadar builds each profile primarily from official government charity registries, supplemented where available by third-party nonprofit databases and news archives, and combines it into a single 0-100 integrity assessment. The exact sources for this charity are listed above. We don't take a cut of any donation, ever.

Read full methodology

Are you the owner or a board member?

If you represent this organization and want to correct or update its data, you can claim this listing to edit details yourself, or email [email protected] with the correct information. We review every request and respond within 30 days.

Quick facts about Citizens Advice in North & West Kent

What is Citizens Advice in North & West Kent?
Citizens Advice in North & West Kent is a community development charitable company based in Tonbridge, United Kingdom. Advice, information and support to members of our local communities on a range of issues, including debt, benefits, employment, housing and relationships. Also exercise a responsible and confidential influence on social policies locally and nationally.
When was Citizens Advice in North & West Kent founded?
Citizens Advice in North & West Kent was founded in 2000.
Where is Citizens Advice in North & West Kent located?
Headquartered in Tonbridge, United Kingdom.
What is Citizens Advice in North & West Kent's annual budget?
Annual revenue for fiscal year 2025 is approximately £1M-£10M. 97% of expenses go to program services.
Is Citizens Advice in North & West Kent trustworthy?
Citizens Advice in North & West Kent has a GiveRadar Integrity Assessment of 86 out of 100 (Strong transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
What is Citizens Advice in North & West Kent's registration number?
Registration: 279057 (United Kingdom).
What is Citizens Advice in North & West Kent's website?
https://www.citizensadvice.org.uk
Are donations to Citizens Advice in North & West Kent tax-deductible?
Donations may be tax-deductible for residents of United Kingdom under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.