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Visit cc-verband.deAbout Customer Service & Call Center Verband Deutschland e. V. (CCV)
The Customer Service & Call Center Verband Deutschland e. V. (CCV, until 18.02.2022 Call Center Verband Deutschland e. V.) is the voice of the German customer service and call center industry as well as of its service providers. The industry sector with more than 560,000 employees includes independent service and in-house call centers in companies. With its member companies, the CCV represents leading customer service units and call and contact centers in the areas of trade, finance, industry and service. As the largest association in this area, it represents the interests towards media and politics and is a recognized platform for specialized information exchange within the industry. The CCV also offers an extensive network for best industry contacts. For the …
Der Customer Service & Call Center Verband Deutschland e. V. (CCV, bis 18.02.2022 Call Center Verband Deutschland e. V.) ist die Stimme der deutschen Customer-Service- und Callcenter-Branche sowie ihrer Dienstleister. Zu dem Wirtschaftszweig mit über 560.000 Beschäftigten zählen neben eigenständigen Service- auch Inhouse-Callcenter in Unternehmen. Mit seinen Mitgliedsunternehmen repräsentiert der CCV führende Customer-Service-Einheiten und Call- und Contactcenter aus den Bereichen Handel, Finanzen, Industrie und Dienstleistung. Als größter Verband in diesem Bereich vertritt er die Interessen gegenüber Medien und Politik und ist innerhalb der Branche eine anerkannte Plattform für fachspezifischen Informationsaustausch. Der CCV bietet zudem ein umfangreiches Netzwerk für beste Branchenkontakte. Zum Zwecke der Interessenvertretung werden Gespräche mit Vertreterinnen und Vertretern der Bundesministerien, von Bundesbehörden sowie mit Mitgliedern des Deutschen Bundestages …
Translated from German by GiveRadar.
Focus areas & reach
· What they work on and whereHow it stacks up against peers
· vs. 8 similar community development in GermanyConcerns
· None foundGiveRadar Analysis
Original analysis from GiveRadar's dataset of comparable organizations
Based on the records currently verified by GiveRadar, Customer Service & Call Center Verband Deutschland e. V. (CCV) has a substantially complete profile.
- GiveRadar has verified financial records for only 1% of community development charities in Germany, and this is one of them. See national comparisons
- GiveRadar has verified more about this organization than about 99% of the 333,723 community development charities in Germany it tracks, because GiveRadar has verified its contact details. Most of those have little verified data on record yet. View this cohort
- It has more complete contact information than nearly all comparable charities, with a verified website, email, phone and address on record. See national comparisons
- government registration
- financial records
- disclosed leadership
- a website
- a contact email
- a donation page
- third-party accreditation
- an owner-submitted profile claim
Analysis based on GiveRadar's benchmark dataset of 2026-07-03. It describes what GiveRadar has verified, not a judgment of the organization itself.
Common questions
· Auto-generated from filings + methodologyCustomer Service & Call Center Verband Deutschland e. V. (CCV) is a registered community development nonprofit based in Berlin, Berlin, Germany. It is registered with the German Vereinsregister (Association Register). Its registration number is R000903. GiveRadar's Integrity Assessment for the organization is 46/100, which reflects how much public information is available, not whether the charity is legitimate. The organization reports €45K in annual revenue.
Customer Service & Call Center Verband Deutschland e. V. (CCV)'s official registration number is R000903, as recorded in the national registry of Germany.
Customer Service & Call Center Verband Deutschland e. V. (CCV) has a GiveRadar Integrity Assessment of 46/100. This score combines five components: Registration (20 pts), Financial Transparency (30 pts), Governance (20 pts), Contact Availability (10 pts), and Data Recency (20 pts), with negative adjustments for any red flags. A score of 46 ('Partial transparency') means some public data is on file but key signals are missing - worth a closer look before donating. For comparison, the average integrity assessment for community development charities in Germany is 62/100.
Customer Service & Call Center Verband Deutschland e. V. (CCV) is located in Berlin, Berlin, Germany.
Based on official tax filings, Customer Service & Call Center Verband Deutschland e. V. (CCV) has €45K in annual revenue. Its revenue is below the peer average of €4M. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.
Customer Service & Call Center Verband Deutschland e. V. (CCV) is classified as a Community Development organization, registered in Germany. By size, it is categorized as a micro organization. It has €45K in annual revenue.
According to GiveRadar's records, Customer Service & Call Center Verband Deutschland e. V. (CCV) is registered with the German Vereinsregister (Association Register) and overseen by the local Amtsgericht (district court). GiveRadar provides data for research and does not endorse any organization. A GiveRadar Integrity Assessment reflects how much public data is available, not whether an organization is safe to donate to, so it is always smart to do your own research before giving.
The Customer Service & Call Center Verband Deutschland e. V. (CCV, until 18.02.2022 Call Center Verband Deutschland e. V.) is the voice of the German customer service and call center industry as well as of its service providers. The industry sector with more than 560,000 employees includes independent service and in-house call centers in companies. With its member companies, the CCV represents leading customer service units and call and contact centers in the areas of trade, finance, industry and service. As the largest association in this area, it represents the interests towards media and politics and is a recognized platform for specialized information exchange within the industry. The CCV also... Customer Service & Call Center Verband Deutschland e. V. (CCV) is classified as a community development organization registered in Germany.
Among community development charities registered in Germany: Its annual revenue of €45K is below the peer average of €4M.
Customer Service & Call Center Verband Deutschland e. V. (CCV) is a registered nonprofit in Germany. Donations to recognized charitable organizations (gemeinnuetzige Organisationen) are tax-deductible up to 20% of your total income. You will need a donation receipt (Zuwendungsbestaetigung) from the organization for your tax return.
You can verify Customer Service & Call Center Verband Deutschland e. V. (CCV)'s charitable status in several ways. First, check the Zuwendungsempfaengerregister (ZER) at https://www.bzst.de/DE/Unternehmen/Zuwendungsempfaengerregister_organisation/zuwendungsempfaengerregister_organisation_node.html - the BZSt maintains this federal register of all organisations eligible to receive tax-deductible donations in Germany. Second, you can look up the association in the Vereinsregister (association register) at the local Amtsgericht (district court) via https://www.handelsregister.de/ - this confirms the legal form, registered address, and board members. Third, check whether the organisation holds the Freistellungsbescheid (tax-exemption notice) from its local Finanzamt - the notice is re-issued every three years and confirms the 'gemeinnuetzig' status under the Abgabenordnung. Legitimate charities publish this on their website or provide it on request.
Contact Customer Service & Call Center Verband Deutschland e. V. (CCV) directly for current donation methods. German charities typically accept SEPA bank transfer (Ueberweisung) to the organisation's IBAN, SEPA direct debit (Lastschrift/Einzugsermaechtigung) for recurring donations, PayPal, credit card payments, and online payment processors like Stripe or Mollie. Many German charities use platforms like betterplace.org, GoFundMe, or their own Spendenseite (donation page). International donors can give via SEPA transfer (Germany is in the eurozone) or PayPal. For your donation to be tax-deductible, you need a Zuwendungsbestaetigung (donation receipt) from the organisation - for amounts up to 300 euros, a bank statement showing the transfer is sufficient.
Customer Service & Call Center Verband Deutschland e. V. (CCV) is based in Berlin, in Berlin, Germany's capital and largest city. Germany is a federation of 16 states (Bundeslaender). Charitable status ('Gemeinnuetzigkeit') is granted by the local Finanzamt and recognised nationwide - the organisation can solicit tax-deductible donations from donors anywhere in Germany.
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Tax-deductibility for donors
German donations are deductible if Customer Service & Call Center Verband Deutschland e. V. (CCV) holds a Freistellungsbescheid (recognition as a charitable purpose) and issues a Zuwendungsbestätigung receipt.
Customer Service & Call Center Verband Deutschland e. V. (CCV) is in Germany, a TGE (Transnational Giving Europe) member country. Dutch donors can route gifts via Stichting Transnational Giving Europe to receive Dutch ANBI-equivalent deductibility, subject to TGE's 5% pass-through fee.
Customer Service & Call Center Verband Deutschland e. V. (CCV) is registered in Germany. US donors generally cannot deduct gifts to non-US charities directly. To claim a deduction, route the gift through a US 'Friends of' fiscal sponsor or a donor-advised fund that performs equivalency determination (IRS Rev. Proc. 92-94).
Always confirm tax treatment with the charity directly or your tax advisor before donating.
Leadership
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Sign up to write a reviewCause areas in Germany
How many charities work in each area, with this charity's area highlighted.
Most common causes in Germany
Causes charities work on most, with this charity's causes ticked.
Sources and verification
- Registration and legal identity
- Bundesanzeiger (German Federal Gazette)
- Financial filings
- Bundesanzeiger annual disclosures
Data freshness
What we know and don't know
Exactly which public data we hold on this charity. Our score reflects transparency, not impact.
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Financial data · Annual revenue figure on record
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Named leadership · Lead officer named
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Government registration · Registered with an official registry
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Official website · On record
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Headquarters address · On file
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Direct contact · Email or phone published
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Executive payTop-officer pay not disclosed
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Mission statementNo self-published statement of purpose
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Programs & activitiesNo named programs listed by the charity
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Tax-deductibilityNot verified
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Founding dateYear founded not on file
Methodology
GiveRadar builds each profile primarily from official government charity registries, supplemented where available by third-party nonprofit databases and news archives, and combines it into a single 0-100 integrity assessment. The exact sources for this charity are listed above. We don't take a cut of any donation, ever.
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Quick facts about Customer Service & Call Center Verband Deutschland e. V. (CCV)
- What is Customer Service & Call Center Verband Deutschland e. V. (CCV)?
- Customer Service & Call Center Verband Deutschland e. V. (CCV) is a community development nonprofit organization based in Berlin, Germany. The Customer Service & Call Center Verband Deutschland e. V. (CCV, until 18.02.2022 Call Center Verband Deutschland e. V.) is the voice of the German customer service and call center industry as well as of its service providers. The industry sector with more than 560,000 employees includes independent service and in-house call centers in companies. With its member companies, the CCV represents leading customer service units and call and contact centers in the areas of trade, finance, industry and service. As the largest association in this area, it represents the interests towards media and politics and is a recognized platform for specialized information exchange within the industry. The CCV also offers an extensive network for best industry contacts. For the purpose of the interest representation, discussions are conducted with representatives of the federal ministries, federal authorities as well as with members of the German Bundestag. In addition, direct letters, opinions and expert opinions on industry-relevant regulatory projects are developed and transmitted. Furthermore, the CCV organizes numerous events. In particular for the CCV annual meeting, members of the German Bundestag as well as representatives of federal ministries and authorities are invited to participate in keynotes, panel discussions of the industry.
- Who leads Customer Service & Call Center Verband Deutschland e. V. (CCV)?
- Dirk Egelseer serves as President & Board Member & Regulierung.
- Where is Customer Service & Call Center Verband Deutschland e. V. (CCV) located?
- Headquartered in Berlin, Berlin, Germany.
- What is Customer Service & Call Center Verband Deutschland e. V. (CCV)'s annual budget?
- Annual revenue is approximately €10K-€100K.
- Is Customer Service & Call Center Verband Deutschland e. V. (CCV) trustworthy?
- Customer Service & Call Center Verband Deutschland e. V. (CCV) has a GiveRadar Integrity Assessment of 46 out of 100 (Partial transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
- What is Customer Service & Call Center Verband Deutschland e. V. (CCV)'s registration number?
- Registration: R000903 (Germany).
- What is Customer Service & Call Center Verband Deutschland e. V. (CCV)'s website?
- https://cc-verband.de
- Are donations to Customer Service & Call Center Verband Deutschland e. V. (CCV) tax-deductible?
- Donations may be tax-deductible for residents of Germany under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.