Historic Royal Palaces

4 tixs for december 22 2021 were bought while in the USA to visit tower of London. one of the travellers came up with covid and was unable to travel. i requested a refund but as of yet have not been responded. i sent an email same day 22/12/2021 about getting refund on one of the 4 tix bought , but no acknowledgement yet .

benjamin Donor · Mar 26, 2026 Trustpilot

I've been to the Tower of London twice in the last few years and would whole heartly recommend that people put aside a minimum of 4-5 hours to take all aspects of the Tower in. Today I had to cancel my next scheduled visit. Here's my email:I phoned  033303206000 this morning when I had found out my train had been cancelled due to Storm Eunice. I was meant to be bringing my 7 years old nephew to London, as I had for his sister and brother (who loved knights school) in previous years when they were studying the Great Fire of London.I was contacting the company to ask for our tickets for our Tower of London visit to be rescheduled until April 2022. He was so friendly and even though I had booked my tickets through Visit Britain and therefore could not address my request to reschedule, he was Googling the contact information I would need to contact Visit Britain easily.I've ended the day being able to reschedule everything except our Mary Poppins theatre tickets. I just wanted to say thank you to the man I spoke to for his kindness and warmth in such as short conversation.So looking forward to being at the Tower in April 2022 with my sister and nephew.

Deb Donor · Mar 26, 2026 Trustpilot

Dreadful service from an organisation I thought would be above reproach. 3 months ago we bought tickets to Kensington Palace for an exhibition. Travelling 100 miles eachway necesitated and overnight stay at a hotel and lots of other expense. We turned up at the allotted time to be told our tickets had been cancelled due to a private function - staff training. 8 phone calls and 8 promises of an escalation of the complaint had receieved precisiely no action whatsoever. Not even an apology let alone compensation. How can they just cancel tickets like that with no warning and on top of that their customer service is none extistant.

Paul Nixon Donor · Mar 26, 2026 Trustpilot

SUPERBLOOM the least super or bloom thing I have ever seen. We expected less flowers due to the dry spell but not the dry wasteland we were met with. My wildflower selection at home was a thousand times better. When we tried to get a refund we were advised to go to our ticket provider (See Tickets) & they would see the tickets hadn't been used & would refund is.....they said sorry "no refunds" so buy the tickets to see the flowers don't use them as the flowers were dead & no you can't get a refund. Very poor after sales service. Shame on you!

ann smith Donor · Mar 26, 2026 Trustpilot

There are sadly no Blooms, and nothing was Super. Its clear that nothing has been done to keep the blooms alive during a dry summer.A total disappointment topped off by the tickets being non refundable. Unless it rains, or they water it, its not worth your cost in either time or money.Dont buy a ticket to this event, unless it rains a lot and you check that the colours are back. At the moment, its only Super Brown. Hugely Disappointed.

UK Speegles Donor · Mar 26, 2026 Trustpilot

We had a wonderful time we had when visiting the glass rooms on Saturday 13th August. We stumbled upon the glass room after exiting the superbloom and asked if it would be ok to come in for a drink and admire the amazing view. Jonny greeted us gave us a table with a great view, he chatted with us and made us feel so welcome. It was a wonderful end to my birthday, amazing views, amazing cocktails and amazing customer experience!

JS Donor · Mar 26, 2026 Trustpilot

Bought a necklace online, payment went through no issues and received the necklace. Then received a letter from a debt collection agency saying I hadn't paid! Threatened me with court if I didn't pay the £55!! If there was an issue with the payment which there wasn't then why send out the order?? Shocking service and will never use them again!! Avoid at all costs

Nick Mulholland Donor · Mar 26, 2026 Trustpilot

My review is actually about how HRP treated their members during Covid. We couldn’t visit but HRP did not extend our membership to let us visit when they opened again. When I contacted them, they said my membership was a donation but they would give me 15 months membership for 12 month fee if I signed up for a new membership by DD when in fact that offer is open to all so wasn’t a compensation at all. Worst still was that we bought our son and his family a gift membership for Christmas 2019 and they never got to use it - if they sell something as a gift - how can they then class it as a donation? Well that is what they did - it was a complete waste of money and I would encourage anyone not to do it. My other memberships were extended without me ever having to ask. Not a good look HRP!

Michael H Donor · Mar 26, 2026 Trustpilot

Hello,I have same issue as everyone, I got auto renewal charge £120.I moved address and just realised when I checked my bank statement.Called and they told me they don’t issue refunds.How this is possible for such a big company?

Andrei Paul Bront Donor · Mar 26, 2026 Trustpilot

We visited the Tower of London on Sunday 6th August, 2 x adults and 1 x 8 year old we had a great time and to be honest wished we had got their earlier as there is so much to see. However what made the day really special was the guided tour by a Beefeater (Yeoman Warder) Nev. He brought the history to life and made it amusing too with his little anecdotes, he also made time for us to get a photo with him afterwards which is a super momento of a great day out.The only let down is the fact that I emailed HRP a week before we travelled to the Tower of London with a couple of questions and did not get a reply until today - 2 days after we got back!

Good or Bad service Donor · Mar 26, 2026 Trustpilot