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John Lewis Partnership Foundation

London Charity No: 1118162 (Charity Commission) Sign up to see website
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86
Integrity Assessment
Strong transparency
86/100 · methodology

About John Lewis Partnership Foundation

To advance general charitable purposes, acting alone or in association with others, by such charitable activities as the Trustees shall determine, to include (without limitation) charitable activities designed to benefit the communities in the UK and overseas in which those who produce products supplied to John Lewis & Partners (being the trading division of John Lewis plc) live and work.

Founded
Headquarters
London
Foundation type
Charitable Company
Size
medium

Focus areas & reach

· What they work on and where

How it stacks up against peers

· vs. 8 similar health in United Kingdom
Program spending This charity: 100%
Peer average: 96%
Integrity Assessment This charity: 86
Peer average: 86

Concerns

· None found
No red flags found
Screened for Charity Commission removal, Open investigations, Governance scandals, Related-party deals, Excessive exec comp.

GiveRadar Analysis

Original analysis from GiveRadar's dataset of comparable organizations

From what GiveRadar has verified so far, John Lewis Partnership Foundation has a partial profile, cross-referenced across 3 independent sources including the Charity Commission.

  • By reported annual revenue, it is larger than 91% of the 24,233 health charities in the United Kingdom with financial records on GiveRadar. See the filings
  • GiveRadar holds 5 years of financial filings for this organization, the most recent for fiscal year 2025. See the filings
  • Its integrity score of 86 places it in the top 1% of the 28,401 health charities in the United Kingdom GiveRadar tracks, because GiveRadar has verified its financial disclosures and its registration. View this cohort
GiveRadar has verified
  • government registration
  • financial records (5 filed years)
  • disclosed leadership
  • a website
  • a contact email
Not yet verified by GiveRadar
  • a donation page
  • third-party accreditation
  • an owner-submitted profile claim

Analysis based on GiveRadar's benchmark dataset of 2026-07-03. It describes what GiveRadar has verified, not a judgment of the organization itself.

Common questions

· Auto-generated from filings + methodology

John Lewis Partnership Foundation is a registered health nonprofit based in London, United Kingdom. It is registered with the Charity Commission for England and Wales. It was founded in 2007 and has been operating for 19 years. GiveRadar's Integrity Assessment for the organization is 86/100, which reflects how much public information is available, not whether the charity is legitimate. The organization reports £2M in annual revenue. 7 officers and directors are publicly disclosed. No red flags have been detected. The charity has 100 community reviews with an average rating of 1.2/5. On Trustpilot, it has a rating of 1.2/5 based on 380 reviews.

John Lewis Partnership Foundation's registered charity number is 1118162. You can use it to look up the organization on the Charity Commission register.

John Lewis Partnership Foundation has a GiveRadar Integrity Assessment of 86/100. This score combines five components: Registration (20 pts), Financial Transparency (30 pts), Governance (20 pts), Contact Availability (10 pts), and Data Recency (20 pts), with negative adjustments for any red flags. A score of 86 ('Strong transparency') reflects well-documented governance, recent financials, named leadership, and working contact details. The charity allocates 100% of expenses to programs, which contributes positively to its score. For comparison, the average integrity assessment for health charities in United Kingdom is 86/100.

John Lewis Partnership Foundation is located in London, United Kingdom. The organization was established in 2007 and has been active for 19 years.

Based on official tax filings, John Lewis Partnership Foundation has £2M in annual revenue. It allocates 100% of expenses to programs and services. This is in line with the average of 96% for health charities in United Kingdom. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.

John Lewis Partnership Foundation is classified as a Health organization, registered in United Kingdom. It operates as a Charitable Company. By size, it is categorized as a medium organization. It has £2M in annual revenue. The organization has 7 disclosed officers and directors.

No red flags have been detected for John Lewis Partnership Foundation. GiveRadar automatically screens charities for concerning patterns including high executive compensation, low program spending, and missing financial filings. Based on available official data, no issues have been identified.

According to GiveRadar's records, John Lewis Partnership Foundation is registered with the Charity Commission for England and Wales and overseen by the Charity Commission. It reports that 100% of expenses go to programs (the peer average is 96%). Note: the organization has a low Trustpilot rating of 1.2/5, which may reflect donor dissatisfaction. GiveRadar provides data for research and does not endorse any organization. A GiveRadar Integrity Assessment reflects how much public data is available, not whether an organization is safe to donate to, so it is always smart to do your own research before giving.

To advance general charitable purposes, acting alone or in association with others, by such charitable activities as the Trustees shall determine, to include (without limitation) charitable activities designed to benefit the communities in the UK and overseas in which those who produce products supplied to John Lewis & Partners (being the trading division of John Lewis plc) live and work. John Lewis Partnership Foundation is classified as a health organization registered in United Kingdom. The organization was founded in 2007.

Among health charities registered in United Kingdom: It allocates 100% of expenses to programs, in line with the peer average of 96%. Its annual revenue of £2M is comparable to the peer average of £1M.

John Lewis Partnership Foundation is a charitable company limited by guarantee, the most common incorporated form for UK charities. It is registered with both Companies House and the Charity Commission, and must file annual accounts with both regulators. Directors (who are also charity trustees) have limited liability.

You can verify John Lewis Partnership Foundation in several ways. First, search the Charity Commission Register at https://register-of-charities.charitycommission.gov.uk/ - every charity registered in England and Wales appears here with its registration number, trustees, governing document, and filed accounts. Because this is a charitable company, you can also check its filings on Companies House (https://find-and-update.company-information.service.gov.uk/). Second, check whether the charity's annual return and accounts are up to date - the Commission flags charities with overdue filings. Third, look for the Fundraising Regulator badge on the charity's website, which signals voluntary compliance with the Code of Fundraising Practice.

Contact John Lewis Partnership Foundation directly for current donation methods. UK charities typically accept online card payments, direct debit, and bank transfer. Many also use platforms such as JustGiving or Charities Aid Foundation (CAF). If you are a UK taxpayer, make sure to tick the Gift Aid box: it lets the charity reclaim 25p from HMRC for every pound you give at no extra cost to you. Higher-rate taxpayers can claim back the difference between basic-rate and their marginal rate through Self Assessment. Payroll Giving (Give As You Earn) lets you donate pre-tax through your employer.

Donations to John Lewis Partnership Foundation are eligible for Gift Aid if you are a UK income-tax or capital-gains-tax payer. Gift Aid adds 25% to your donation at no cost to you (the charity reclaims basic-rate tax from HMRC). Higher-rate and additional-rate taxpayers can also claim back the difference through Self Assessment or by adjusting their PAYE tax code. Gifts of shares, property, or land to charity are free of Capital Gains Tax and can be deducted from your income for Income Tax purposes. Legacy gifts (in your will) reduce the value of your estate for Inheritance Tax and can lower the IHT rate from 40% to 36% if you leave at least 10% to charity.

John Lewis Partnership Foundation is based in London. The Charity Commission for England and Wales (CCEW) is the primary regulator. Scotland has its own regulator (OSCR), and Northern Ireland has the Charity Commission for Northern Ireland (CCNI). A charity registered with the CCEW may operate across the whole of the UK or internationally.

John Lewis Partnership Foundation was first registered in 2007, making it approximately 19 years old. UK charities must file an annual return with the Charity Commission to remain on the register. A long registration history generally indicates sustained operations and continuous regulatory compliance.

Annual revenue
£1M-£10M
100% to programs
Source: Charity Commission (UK) (FY2025) why this matters
Unlock exact figures

Filing history

5 years on file from Charity Commission (UK) (FY2025): revenue, expenses, program spending, assets, and liabilities by fiscal year.

Years on record: FY2025, FY2024, FY2023, FY2022, FY2021.
Financial details are free - with a GiveRadar account

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Taxes

Tax-deductibility for donors

UK donations qualify for Gift Aid. John Lewis Partnership Foundation is registered with the Charity Commission. Eligible UK taxpayers can boost their gift by 25% at no extra cost.

Always confirm tax treatment with the charity directly or your tax advisor before donating.

Leadership

From FY2025 filing

DA
Dame O••••• C•••• T••••••
Trustee

Officers & trustees (7)

Source: Public filings

See full names, roles, and stories

7 officers and trustees on file - free with a GiveRadar account.

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Latest news

From global news sources

No recent news coverage found

News coverage will appear here when articles mention this organization.

Activity timeline

Filings and press mentions, merged

Form filed
£2.4M revenue
FY2025
Charity Commission (UK)
Form filed
£3.6M revenue
FY2024
Charity Commission (UK)
Form filed
£1.1M revenue
FY2023
Charity Commission (UK)
Form filed
£0.9M revenue
FY2022
Charity Commission (UK)
Form filed
£0.5M revenue
FY2021
Charity Commission (UK)

Donor reviews (100)

1.2 / 5 average · includes imported Trustpilot

1.2
100 reviews
5
4
4
0
3
0
2
2
1
94
Incredibly poor!

Incredibly poor!An absence of customer service, incompetent staff who do not read emails, or respond in contradiction to one another. The summary of which was to call me today ... citing that they hadn't read the email trail, and thought they'd just ask me about it!!! Utterly ridiculous - avoid their services until they sort out their customer care!

Sheilina Donor · Mar 26, 2026 Trustpilot Trustpilot
Very Disappointing Experience at John Lewis Brent Cross

My wife and I purchased two so-called “firm” pillows from John Lewis at the Brent Cross Shopping Centre in London a couple of days ago. When we bought them, the shop assistant did not mention that these items were non-refundable, nor were there any signs or notices in the pillow section indicating such a policy.After using the pillows for just one night, we realised that they were not firm at all—despite the packaging clearly stating “firm”—and they also caused both of us neck pain. We returned to the store with our receipt, expecting a refund or exchange.However, the store manager refused to help. She told us it was our responsibility to check the John Lewis website for the return policy before making the purchase, even though we had bought the items in person in the store. When we explained that no one had informed us of any non-refund policy and that there were no signs in the pillow section of the store, she implied that we were being dishonest.As a result, we have spent £60 on poor-quality products that we cannot use and have been treated disrespectfully by the store’s management.I am writing this complaint to warn other John Lewis customers: always ask whether the items you are purchasing are refundable or not, as this information may not be made clear in-store. Sadly, after this experience, I will not be shopping at John Lewis ever again.

Appliedlinguistics English Donor · Mar 26, 2026 Trustpilot Trustpilot
absolutely dreadful

This is the worst customer service I have ever experienced. Numerous phone calls and messages via their whatsapp service. 4 days later and are still unable to tell me where my parcel is that I paid over £700 for.

Georgia Donor · Mar 26, 2026 Trustpilot Trustpilot
Dreadful response from John Lewis…

Dreadful response from what become apparent the South African call centre. I could hardly understand part of their accent rude no apologies held for 25 minutes as the person did not really understand what they were doing.

Marilyn Brass Donor · Mar 26, 2026 Trustpilot Trustpilot
Nearly 3 weeks without an oven

So poor. Ordered an oven from John Lewis which malfunctioned the second day we had it. I was promised a replacement and collection, then they made an error with this and said they have to collect and refund. They have taken 2 weeks to collect due to errors on their part. After collection I was misinformed that they will process my refund "promptly". I had to call to chase this at which point they lied that someone will call me this morning. They did not. I have spent a further hour on the phone, pushed from dept to dept to finally get my refund. We have been unable to cook for nearly 3 weeks and I have spent altogether 7 hours on the phone to them. Unacceptable. I will now order a cooker from somewhere else as I would advise you all to do

peter dubber Donor · Mar 26, 2026 Trustpilot Trustpilot
Poor customer services

My order was placed a week ago and has not been sent to the courier company, there is no other information in the tracking. I tried to use the JL customer services bot which failed to be helpful, I emailed the customer service email to receive a reply saying I have to wait up to 48hrs for a response. I cannot find a functioning customer services phone number any where . What has happened to John Lewis? The customer service has gone from outstanding to appalling. It’s really sad but having been a loyal customer for decades I am losing trust in the company and will think twice before ordering now.

Melissa Mitchell Donor · Mar 26, 2026 Trustpilot Trustpilot
really rude unhelpful Ineffective…

really rude unhelpful Ineffective customer servicesPatronising! i asked for help with an order i was still waiting for - and paid for- and i was made to feel like it was my issue and i should try to contact the manufacturer. Treated with indifferenceHonestly shocked by the experience and it has made me reconsider using john lewis

Gabbie Donor · Mar 26, 2026 Trustpilot Trustpilot
John Lewis customer ABYSMAL

John Lewis customer " service" is ABYSMAL. Whilst wanting to purchase a range cooker the only way to order if installation and removal is needed is to call the " customer services" .After a 20 min call to order the cooker and installation.( Mainly because of language difficulties) I was told that removal could be arranged but installation had to be direct with the delivery service who would contact me. After several days of silence from John Lewis . No confirmation of the order had been received. I telephoned cutomer service again to request proof of purchase.No language problem this time. ( the money for cooker plus removal had been debited from my account) John Lewis then said they could find no trace of the order and that I should dispute the payment with my bank! However before I could action this within 5 mins I received a text from a delivery company confirming delivery for 17th Nov. As per instruction I contacted the firm to arrange installation to be told that this was impossible as it had to be arranged at point of order.Reluctantly I accepted this .I also escalated the complaint with John Lewis via WatsApp option. This was 4 days ago as yet no response. The cooker did arrive BUT John Lewis although taking the money for removal did NOT arrange removal. Now stuck with 2 cookers .Also not able to claim £100 cash back from Belling because I have no proof of purchase. Come on John Lewis get your act together...Ensure that your employees are able to give the service you used to be admired for.

Mrs Fricker Donor · Mar 26, 2026 Trustpilot Trustpilot
If I could do less than 1, I would

If I could do less than 1, I would. They have cancelled a delivery of a washing machine twice now. The first time they drove down our road, couldn't see an obvious place to park so drove off and called to say I'd need to reschedule. I had run out of the house ready to help them find a place to park but they'd gone. Then today when they were due to deliver I get a message they can't due to illness and now I am having to wait in all day tomorrow. The problem of not finding a parking space may still be an issue as I live on a street of terraced houses with many parked cars. This must be an issue in many places for delivery drivers. John Lewis need to find a solution to this as all the other delivery drivers do. It's really poor service.

Samantha Groom. Donor · Mar 26, 2026 Trustpilot Trustpilot
Appalling customer service

Appalling customer service. Been waiting 2 months for a refund and still not received it. Now they are ignoring my emails. Will have to go through small claims court to get my money back.

Lisa Flay Donor · Mar 26, 2026 Trustpilot Trustpilot

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Cause areas in United Kingdom

How many charities work in each area, with this charity's area highlighted.

Education 87,646
Health this charity 28,382
Religion 22,146
Arts & Culture 21,802
Community Development 10,738
Environment 5,683
Social Services 4,899
Youth Development 4,637
See all cause areas in United Kingdom

Most common causes in United Kingdom

Causes charities work on most, with this charity's causes ticked.

Education 54,780
Arts & Culture 17,729
Disability 17,106
Religion 16,671
Health 15,045
Poverty 14,062
Community Development 11,486
Cultural Heritage 8,526

Sources and verification

Registration and legal identity
Charity Commission for England and Wales - Register of Charities
Financial filings
Charity Commission annual returns - Fiscal year 2025 most recent on file.
Officers and trustees
Charity Commission for England and Wales - Register of Charities - 7 disclosed in the public registry.
Donor reviews (external)
Trustpilot consumer reviews
Community reviews (verified email)
GiveRadar Community Reviews - 100 verified review(s) on file.

Data freshness

Last updated
Jun 17, 2026
Registry checked
Jun 17, 2026
Profile completeness
75%

What we know and don't know

Exactly which public data we hold on this charity. Our score reflects transparency, not impact.

On record · 8
  • Financial data · FY2025 on record
  • Named leadership · 7 officers on file
  • Government registration · Registered with an official registry
  • Official website · On record
  • Headquarters address · On file
  • Direct contact · Email or phone published
  • Tax-deductibility · Verified
  • Founding date · 2007
Not available · 3
  • Executive pay
    Top-officer pay not disclosed
  • Mission statement
    No self-published statement of purpose
  • Programs & activities
    No named programs listed by the charity

Methodology

GiveRadar builds each profile primarily from official government charity registries, supplemented where available by third-party nonprofit databases and news archives, and combines it into a single 0-100 integrity assessment. The exact sources for this charity are listed above. We don't take a cut of any donation, ever.

Read full methodology

Are you the owner or a board member?

If you represent this organization and want to correct or update its data, you can claim this listing to edit details yourself, or email [email protected] with the correct information. We review every request and respond within 30 days.

Quick facts about John Lewis Partnership Foundation

What is John Lewis Partnership Foundation?
John Lewis Partnership Foundation is a health charitable company based in London, United Kingdom. To advance general charitable purposes, acting alone or in association with others, by such charitable activities as the Trustees shall determine, to include (without limitation) charitable activities designed to benefit the communities in the UK and overseas in which those who produce products supplied to John Lewis & Partners (being the trading division of John Lewis plc) live and work.
When was John Lewis Partnership Foundation founded?
John Lewis Partnership Foundation was founded in 2007.
Where is John Lewis Partnership Foundation located?
Headquartered in London, United Kingdom.
What is John Lewis Partnership Foundation's annual budget?
Annual revenue for fiscal year 2025 is approximately £1M-£10M. 100% of expenses go to program services.
Is John Lewis Partnership Foundation trustworthy?
John Lewis Partnership Foundation has a GiveRadar Integrity Assessment of 86 out of 100 (Strong transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
What is John Lewis Partnership Foundation's website?
https://www.johnlewispartnership.co.uk/foundation
Are donations to John Lewis Partnership Foundation tax-deductible?
Donations may be tax-deductible for residents of United Kingdom under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.