Methodist Homes

This organisation runs care homes including Homewood Care Home in Leamington Spa. An elderly family member booked herself in for respite care earlier this summer after a spell in hospital. Homewood Care Home charged her just over £1,000/week. That is a lot of money and people are entitled to expect a lot in return.So what might you get for £1,000/week for respite stay? Answer: - very hot rooms with windows that can't be opened properly and no air conditioning during the very hot summer some of us have enjoyed but many older people have suffered - a horrible hard small single bed; and - bed sores.The bed was so small my elderly relative could not turn on her side for fear of falling out so she was forced to lie in more or less the same position for the 2-3 weeks she stayed there.When she returned home the District Nurse found she had developed a serious bed sore during her stay at Homewood. She has been in hospital with a bed sore ever since, caused almost certainly by Homewood's horrible small hard bed (she has never had a problem with bed sores before). MHA's business model is clearly: charge as much as you can get away with and buy the cheapest smallest hardest beds you can find. "Care" home? I don't think so."FootnoteI tried to post this review on Homewood's review webpage. It was rejected. It seems Homewood only "cares" for positive reviews (check out the website for yourself - you'll see they only post favourable reviews...)

JR Donor · Mar 26, 2026 Trustpilot

I worked for maidment court poole for just over 2 years as a laundry assistant, I have worked in care for approximately 13 years, as a carer but thought I would try for a different role. Big mistake! I wouldn't let my dog live there to be honest let alone a relative. The majority of staff don't give a dam about the residents, policies are a joke, everything you see and here is a lie. You are asked to do jobs that you haven't been contracted to do, it works on the basis of if your face fits and you become a sheep you are okay. Manager, well don't know where to start with her, she is ruled by her senior, who spends most of her time outside having a cigarette. You report concerns (whistleblowing) and your made out to be in the wrong. Nothing is done or recorded about incidents you have reported. The majority of staff are bullies, especially the ones who are friend with the manager and senior staff, they can get away with all the bad practice that happens.Head office is just as bad, nothing is done, company is just a joke.Not in a million years would i let any of my family live there.

Joanne Bairstow Donor · Mar 26, 2026 Trustpilot

My mother has been a resident at the Claybourne Care Home of MHA. She had moved there having had a fall at home and suffering a fractured hip as a result. I soon became concerned about the care and treatment my mother was receiving at Claybourne and reported this to the CQC whose investigation extended to picking up the phone and telephoning Claybourne resulting in the inevitable whitewash. However last week I was sent an e mail by Claybourne telling me my 95 year old mother had an unwitnessed fall at Claybourne the day before and was then in Hospital having been diagnosed as suffering another fractured hip and was awaiting an operation. My mother has since had an operation. That is the extent of what I have heard from Claybourne and MHA i.e. one e mail and no explanation as to how their staff at Claybourne came to allow my mother to have an unwitnessed fall. Do not send your relative to this care home or any care home run by MHA.

Neil Webb-Johnson Donor · Mar 26, 2026 Trustpilot

MHA Montpellier Care Home Middlesbrough is one of the most luxury homes I’ve visited with high reviews from carehome.co.uk at 9.8 however only good reviews are accepted by this company with the managers approval. It was the worst experience my elderly relative could have expected,from neglect abuse & a total lack of care, the management & trustees show a lack of insight into the care and in my case cover up & avoid what has clearly happened. The MHAs own investigation into Montpellier Manor identified failings from the manager & her clique from leaving the home short staffed, failing to log accidents/incidents to totally missing medicine rounds, one senior carer was left to take accountability for 84 residents all vulnerable elderly people who deserve better care, & many paying upto a thousand pound weekly for the service.Do your research & visit your relative as often as possible as the CQC & carehome reviews can be misleading.

Mary Theresa Byrne Donor · Mar 26, 2026 Trustpilot

One of the worst organisation and money making companies I have ever come across. In my view, just pure evil. I was stopped from visiting an elderly friend, who I had been friends with for 20 years. He had walked down the corridor to meet me and was stopped and forced to sit down by the Manager of MHA Aldersgate, Nuneaton. He had bruises on on his hands and arms. That was the last time I saw him. He sadly passed away. The Manager at the MHA Aldersgate, spat in my face, said she didn't care and called the police to have me removed when all I was doing was visiting a friend in an 'Independent'. Formal complaint made to one of the directors. This was sent recorded delivery. Complaint made to the Manager. This was sent recorded delivery. Both complaints ignored.

Stacey Donor · Mar 26, 2026 Trustpilot

Don't Care Homes more like. Money for nothing.

TitusWeekes Donor · Mar 26, 2026 Trustpilot

Mha queens court bottisham In all my years in care I have never ever worked in such a toxic environment as Mha queens court . The manager has no interest in her residents and leaves the running of the home to her senior staff who are in there 20 s If you don’t smoke you won’t fit in Bullying is rife as long as the rooms are filled nothing else matters Would never recommend this company or there care homes to anyone be it staff or residents If you value your mental health well being and self worth this is not the place to be

gayle potts Donor · Mar 26, 2026 Trustpilot

Diabolical experience for my great uncle. Staff didn’t know what they were doing (bar about three staff members) and the manager was shocking. Complained and things got better for about a week and then went down hill again. Once staff knew I had complained they started doing tit for tat. I was also advised from the manager that I could be refused to see my great uncle if I didn’t follow the rules. The rules that were never laid out to me?! They have no idea about dignity. There idea of care is shove them in a room until they die.

Hanna M Donor · Mar 26, 2026 Trustpilot

This home, is very selective, once a resident develops age related issues such as: mobility, assistance with eating, bed ridden due to weakness or recovering from an illness etc, your too much for them. If your hospitalised don't expect them to accept you back. I thought that's what care homes do? Care when it's needed, how wrong I was.

Kathy Hammond Donor · Mar 26, 2026 Trustpilot

Awful corrupt company from Head Office down to Home Managers. They breach staffs data protection rights, discuss staffs private information in hand overs, very personal and private information, when raised with head office they cover their managers saying they never said that, when the only possible way my data could have been breached was if management leaked said information. They financially abuse staff, withholding payslips, paying less hours that contracted! They really are the lowest of the low and I would AVOID any relative of mine ever going in to such a cold hearted corrupt organisation. What is laughable is they call themselves a charity, charities are meant to help people and care for them, when in my experience ( 9 years experience) they cover discrepancies, are fine with racist behaviours, financially abuse staff and don’t follow their own policies regarding medication errors, reporting them, if they even bother doing that, 5 days later!!!! A resident could have died in that time! My helpful advice for families or staff thinking of joining MHA would be avoid at all costs!

Jones Donor · Mar 26, 2026 Trustpilot