Ongo Communities Limited

Worst housing association in UK. They Spend thousands of £££ bullying the vulnerable and tenants. If a tenant complains about NO GAS SAFETY certificate, falsified asbestos reports, no heating for weeks and many other dangerous things, then ongo take them to court spending THOUSANDS in public money to cover it all up. They have evicted more vulnerable tenants - mostly those who have served our country in the military - than any other housing association in the UK. Truly a rogue landlord. #ongohorrorstory

ongo uk Donor · Mar 26, 2026 Trustpilot

Do not care about there tenants am sick to death of having no heating or hot water they always decide to carry out heating and water repairs during winter Knowing that water and heating will be affected must be quite thick who ever decides this and to allow switch2 to now supply us with heating who are the dearest company out there and with not 1 good review

Wayne Donor · Mar 26, 2026 Trustpilot

ongo has a terrible reputation locally and it is well deserved. They leave tenants in extremely dangerous homes.The staff are all nasty and on a powertrip. This company is basically the scum of the earth.

L smith Donor · Mar 26, 2026 Trustpilot

A friend told me that the new Ongo offices in town have an office at the top of the building where very senior members of staff are offered opportunities to have affairs (and yes that also requires non-gender-specific anal) and is well known within the Ongo culture to be what is referred to as ‘The Penthouse’. Very expensive cuban cigars, champagne, spirits as well as other things are also consumed here and my friend overheard them laughing hysterically while looking over their empire from the window view at all the upset and chaos that was occurring way below them saying that the tenants had paid for it all. My friend also even overheard a very senior member of staff saying that they often ‘laughed themselves to sleep’ as they were able to be completely untruthful on multiple occasions on a daily basis with the tenants who were paying them well to do so. Shortly after the room again erupted in loud and hysterical laughter. Another conversation again involved another very senior member of staff who was annoyed that their request for an ‘under-the-desk suck off machine’ had been rejected because another colleague had used up the money from tenants for a three week all inclusive holiday in the Bahamas. To top it off a more junior member of staff had made a complaint regarding very senior members of staff who were inviting and taking ‘Penthouse Pets’ up to ‘The Penthouse’ office. Shortly after the more junior member of staff was immediately dismissed for lies that very senior members of staff had made up and used for the reason for dismissal. Several days after being dismissed the more junior member of staff received a copy of ‘Penthouse magazine' through their letter box. They also discovered several more different copies of ‘Penthouse magazine' that had been tightly rolled up and shoved up their car exhaust pipe with some of it sticking out. I thought all of this was absolutely disgraceful but my friend said ‘well that’s Ongo’.

Dave Donor · Mar 26, 2026 Trustpilot

cheater company

Rajan Singh Donor · Mar 26, 2026 Trustpilot

i would give ongo a 0 rating if i could! they dont know how to help people and only professional when it suits them, leaving you more mentally ill than when you went to them as. to be more specific this is the department for ONGO TALK/LOOKUP. when you put in a complaint (where they take weeks in getting back to you) they take things out of context and say things how they see fit and its your word against theirs. their approach is unprofessional, they treat you unfairly and do wrong by you. its never their fault its yours and if by some miracle they agree with you, they wont even bother fixing the issue or get the outcome you deserve. im disgusted by them and have been through worse with them than the job centre. they have more of a heart and been more helpful which is shocking considering my views about the job centre, didnt think you could get any worse but clearly you can. they will treat you how they want when it suits them then dump you like you were nothing. they dont give a s*** about anyone, its all an act until their true colours show!

forida Donor · Mar 26, 2026 Trustpilot

I have just moved into an Ongo property (new build) and the whole process has been quick and easy. I am now in a much nicer home in a much nicer area, paying less rent than I was before.I have my own driveway and nice features such as slow close drawers and cupboards.Even though the boiler was only fitted a few months ago, Sure maintenance have been out to do a gas safety check already.Any queries I have had, the customer service team have been very helpful.Overall, I am very happy with Ongo and highly recommend.

BAM Donor · Mar 26, 2026 Trustpilot

If I were able to give zero stars!This company has a website and log in facilities for it's customers to use, but you literally can't do anything. Each change requires OnGo to contact you back within 10 days. They must think customers have nothing better to do than wait for them to call.Utter shameful service.

MHS Donor · Mar 26, 2026 Trustpilot

So ongo/no-go are issuing 'sanctions' against tenants who do not put up with their abuse. Just like the USA would issue sanctions against another country, this pathetic company has decided to issue 'sanctions' against its own tenants for 'wrongs' such as an elderly lady who is self-isolating not letting them in her house (staff wearing no masks). Reprehensible and we all need to start using the hashtag #ongohorrorstory because this one is just many it seems.

Shay Donor · Mar 26, 2026 Trustpilot

Left my daughter without hot water and heating for 4 days now she has 2 children one of which has a hole in her heart and only one kidney and is only 2 years old and is classed as an emergency repair. They keep fobbing them off with any excuses . she is working and pays full rent.they would soon complain if she stopped paying it get your act together ongo and start looking after your tenants

Ellen Lowther Donor · Mar 26, 2026 Trustpilot