Royal Society for the Prevention of Cruelty to Animals East Norfolk Branch

Trying to get in contact with a real person is virtually impossible as the website just passes you from virtual assistant to a telephone message that then cuts you off. This automated service they provide is unworkable and frustrating. Be more user friendly and make contacting a real person quicker and easier when the options you do provide don’t cover the enquiry.

Craig Kidd ltd Donor · Mar 26, 2026 Trustpilot

There not bothered about animals!The only thing there interested in is making money

Consumer Donor · Mar 26, 2026 Trustpilot

Dreadful organisation. I doubt anyone should actually donate a penny. Donate it to another Trust that works.I can understand that they are busy we calls and other issues. However, I and one of neighbour reported what's considered a high priority incident that was caught on cctv.This particular person is another neighbour that lives above me. We have evidence that he kicked his dog outside the main communal door making it scream and twice again outside his own door, making it scream twice. We mentioned that this individual has a history of violance, heavy Class A drug abuse. He's been arrested for antisocial behaviour, violence, assaulting a police officer, 11 months in prison for drug offences such as selling from the propertyTHEY SENT A SINGLE OFFICER!, obviously the offender was not in at the time. The officer left a note, I don't know what he put in the note but it was enough to gain attention to the Cctv in the communal passage way indicating that the offender suspect knowing who made the report.They've not only put those reporting the incident but also putting the dogs life at risk. This is very shameful of the rspca.We are now waiting for a email back, we haven't got a response back but we're going to follow thus up at the end of the week.I want to note after the officer turned up the same day of the incident after sending the 3 footages they did come out the same day which is only GOOD thing they did, however, that was is it. They haven't been back since.Although we're trying to do this legally hoping you are investigating the footage, getting court Warrent and possibly involving police. We would appreciate some kind of response.Otherwise we may take this further ourselves by passing the footage to the local press and ensuring they get the full aftermath of the story of how RSPCA are neglectimg their moral duty along with placing the video on social media and how RSPCA handled it.No doubt after the release of the video questions will be asked about the RSPCA'

Mark Horney Donor · Mar 26, 2026 Trustpilot

I have been reporting the condition of that dog for a year!I sent so many emails with videos and photos as required, and you did nothing. And now you tell me that you can no do anything with my complaint because it happened 2 years ago. Well, not surprised it after a whole year nobody did anything.

Beatriz Donor · Mar 26, 2026 Trustpilot

Today a swan was deliberately ran over by a car, both wheels driving over it. The driver was stopped by a witness, the drivers response was "not my problem" The people who were caring for the injured swan that has a suspected broken neck contacted the RSPCA for help. Funnily enough your response was not our problem. Well I informed the police and they taking it seriously and are investigating it as a wildlife crime. Are you nterested now?? Maybe there's a photo op 😉 Crime reference number 44250451066

Sarah Poppy Donor · Mar 26, 2026 Trustpilot

No compassion no empathy this ‘charity’ needs to be investigated for money laundering and deception . Reported 5 abandoned cats last week as a resident down the road moved out . None are spayed or neutered, no microchips , flies and worms and scabs and 1 cat is pregnant again expecting a second litter within 3 months since the last . Owner was already neglecting cats by not feeding them now she’s left the poor cats have nothing but streets and rspca workers visited the area and told residents they only take in injured cats . So RSPCA you can now expect a further 5 stray cats on the streets of London and no doubt if one gets injured you’ll have to take them in and treat them and throw your excuses in the bin . Such a shameful charity with poor staff

Kt Donor · Mar 26, 2026 Trustpilot

“A complete bunch of charlatans! If they could make more money by selling white goods I'm sure they would change overnight. We fostered a seized family dog under a legal agreement. She was delivered to us underweight, poor coat condition and suffering from a throat wound which she sustained whilst in their care. The day after her arrival the wound was swollen to the size of a golf ball, and upon draining, yielded just over 30ml fluid. When we informed the rspca of her spaying operation and that further information would be available in some 5 days after her next check up, an inspector phoned a couple of hours later for an update! We never heard from them again even after the 5 days had passed

Steve Butterworth Donor · Mar 26, 2026 Trustpilot

On the 2nd September my neighbour got a 3 month old kitten out of another neighbours bungalow as he was left in a small carrier sitting in his own urine and faeces for 2 weeks 24 hours a day and the food in his bowl was absolutely rotten. I took a picture of the kitten straight away and then rang the rspca to report her. I was sat in my garden with that kitten after my neighbour bathed him twice (his fur stained with urine) for 6 hours waiting for an rspca officer to ring me. I even made a complaint on their website. After 6pm I had to bring the kitten in and put him in my bathroom with a tray, bed, food and water. 3 days he was in my bathroom, me still ringing the rspca. I decided to take him to animals in distress and explained to them that I couldn't look after him as he attacked my kitten when I actually bought that little boy as a playmate but he only lasted 12 hours so the neighbour who I thought I could trust after she told me she worked with animals in the past took him. The poor thing was riddled with fleas, was severely malnourished and his legs and belly were stained yellow due to the urine. He obviously couldn't sleep in the tiny crate cz when I put my boy's igloo bed in the bathroom he got in it and slept all night, practically all the time for them 3 days. A guy at animals in distress (didn't get his name) also works for the rspca part time but I still slagged them off. He said they were full ao couldn't take him but still give him flea and worm treatment as I had no money at all. I was starting to leave with the kitten not knowing what to do with him when the guy came running out and said that a volunteer would take him. I was so glad and relieved as I knew he would get the treatment he seriously needed and be loved and cared for. I did ring the rspca when I got back to update them and sent emails again to complaints. They said an officer will contact me when they are done with their caseload. They're not bothered because the kitten is safe now. That

Luke Brady Donor · Mar 26, 2026 Trustpilot

This 'charity' has a get-out clause/excuse not to investigate reports of cruelty. I have contacted them 3 times in the last year with reports of obvious cruelty. The reasons given to not visit are ridiculous. I have cancelled my monthly direct debit and redirect this to a more efficient and proactive organisation.

Pippa Hall Donor · Mar 26, 2026 Trustpilot

The problems with the Farm Assured scheme already deeply concerned me but contacting the emergency line today was the nail in the coffin for my support of the RSPCA. The employee on the helpline plainly could not care less about a desperately ill fox. When I described how distressing it was he said 'yeah....no worries' - he wasn't even listening to what I was saying. Not being able to help is one thing but there appears to be a total collapse in values at the RSPCA. This is not about one individual - it's clear from policy decision too that they just do not care very much about animals anymore. The 10k I left them as a legacy will be removed when my will is next changed. They need to realise there are consequences for running a charity so detached from its core objectives.

Abigail Donor · Mar 26, 2026 Trustpilot