The National Association of Citizens Advice Bureaux
About
Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Focus & reach
Verification & registration
Every mark links to the official registry entry and opens in a new tab.
Integrity assessment
A score from 0 to 100 for how openly a charity shares public information across five areas: registration, financial disclosure, governance, contact details, and data recency. It does not measure programme impact. See exactly what we do and do not have →
Financials
Charity Commission (UK)Leadership at a glance
Official filingsSimilar charities
GiveRadar Intelligence
GiveRadar Analysis
Based on the records currently verified by GiveRadar, The National Association of Citizens Advice Bureaux has a substantially complete profile, cross-referenced across 4 independent sources including the Charity Commission.
- By reported annual revenue, it is larger than 99% of the 723 advocacy & civil rights charities in the United Kingdom with financial records on GiveRadar. See the filings
- GiveRadar has cross-referenced this organization across 4 independent sources, led by the Charity Commission - more than 94% of similar organizations. See the sources
- Its integrity score of 86 places it in the top 1% of the 885 advocacy & civil rights charities in the United Kingdom GiveRadar tracks, because GiveRadar has verified its financial disclosures and its registration. View this cohort
- government registration
- financial records (5 filed years)
- disclosed leadership
- a website
- a contact email
- a donation page
Analysis based on GiveRadar's benchmark dataset of 2026-07-03. It describes what GiveRadar has verified, not a judgment of the organization itself.
Filing history
5 years on file from Charity Commission (UK): revenue, expenses, program spending, assets, and liabilities by fiscal year.
See 5 years of revenue, expense breakdowns, and balance sheet.
Sign up to viewTax deductibility
Whether a gift to The National Association of Citizens Advice Bureaux lowers your own taxes depends on where you pay them. Choose your country to see the rule that applies.
UK donations qualify for Gift Aid. THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX is registered with the Charity Commission. Eligible UK taxpayers can boost their gift by 25% at no extra cost.
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX is in United Kingdom, a TGE (Transnational Giving Europe) member country. Dutch donors can route gifts via Stichting Transnational Giving Europe to receive Dutch ANBI-equivalent deductibility, subject to TGE's 5% pass-through fee.
THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX is registered in United Kingdom. US donors generally cannot deduct gifts to non-US charities directly. To claim a deduction, route the gift through a US 'Friends of' fiscal sponsor or a donor-advised fund that performs equivalency determination (IRS Rev. Proc. 92-94).
This is general guidance, not tax advice. Confirm treatment with the charity or your tax advisor before donating.
Leadership & board
Official filingsBoard members and senior officers on record, with disclosed pay where available.
11 officers and trustees on file, free with a GiveRadar account.
No red flags detected
Timeline
From official filingsKey dates from this charity's official filings, newest first.
In the news
No recent news coverage found
News coverage will appear here when articles mention this organization.
Trustpilot
more intersected why have i sent money to my mate for pints £8 at spoons and why I've got a second hand phone for £140 than anything about my credit cards and dvla fines. have to find out myself i guess
Trustpilot
I had to ask citizens advice for help and I'm so glad I did a lovely ladie called marion couldn't do enough for me and resolved my problem with british gas and helped me with other things I hadn't even asked for and didn't know I was entitled to thank you so much
Trustpilot
What a waste of time my as well turn to crime they have more rights nowadays
Trustpilot
Absolutely rubbish. The person I had was rude and dismissive. She didn't know anything about UC Regulations and waffled on about nonsense. She caused me more stress than actually preparing for my Tribunal itself. They shouldn't be giving advice to people if they don't know anything and just guessing. It's disgusting 🫣
Trustpilot
Used the option "Goods and Services." 20 minute wait, described the issue regarding Royal Mail incompetence and abdication of responsibility. Put on hold and found myself at the end of another long wait for Consumer Help. Why?
Trustpilot
Totally Useless.Tried to contact Trading Standards related to a dispute related to the way an exterior door was inadequately installed only to get Citizens Advice who basically told me i could not refer my issue to Trending Standards and gave me a reference number followed by an email advising me how to make a complaint, like I am stupid and don not how to complain. So Googled Trading Standards to find out their contact details, entered my post code to get my local office, made the phone call and guess what. I get connected to Citizens Advice who I did not want to speak to. Citizens advice and Trading Standards jus another couple of QANGOS plonked there to create the impression consumers can expect appropriate protection which in reality is not the case. Latest news is from Citizens advise I must wait and see if Trading Standards will be taking any action and they can email me the advice on how to complain which of course they have already sent.
Trustpilot
Would leave zero stars if I could. Citizens Advice were more than professionally negligent, they were grossly negligent, and sabotaged my case. The interesting things is, they wrong doings are so blatant, so they must be used to getting away with a lot of these behaviours. I'm currently working on being a litigant in person and I will be sending them a letter before action pretty soon.
Trustpilot
It’s diabolical that the citizens advice bureau is no longer fit for purpose. It’s clearly run by uneducated and unempathetic call handlers with no knowledge of the Law. Good old fashioned citizenship is sadly lacking in this country as endorsed by this bogus organisation. I have just called to gain information about my rights as a consumer following the refusal by B&M stores to refund an unwanted and unopened food item. The call handler I spoke to had no knowledge about Consumer Law simply stating that the company are within their rights to refuse refunds for any food item. This organisation seems to represent the fact that this country has gone to the dogs.
Trustpilot
WOW! What a great experience via telephone call to EASTBOURNE Citizens Advice Bureau! I had occasion to contact CAB this morning and dealt with Neil, who described himself as a "gateway" advisor. Thank you, Neil, for your professional demeanor and comprehensive understanding. Best thing I have done since arriving in Eastbourne from South Africa! I look forward to receiving further assistance offered.
Trustpilot
Passive aggressive, jumping to conclusions, office seemed empty of clients but still tried to fob me off with the internet and phone service several times, I would give five stars to the helpful volunteer who gave me the info I needed but the passive aggressive experience cancelled that out. One star.
How it stacks up against peers
Compared with 8 similar advocacy & civil rights charities in United Kingdom.
Cause areas in United Kingdom
Charities working in each area, this charity's highlighted.
Sources and verification
- Officers and trustees
- Charity Commission for England and Wales - Register of Charities · 11 disclosed in the public registry.
What we know and don't know
Every data point we track for this charity, and whether we have found it. Disclosure only, never a judgment of the charity's work.
Data freshness
How current this profile is, and when we last checked it against the official source.
Methodology
GiveRadar builds each profile primarily from official government charity registries, supplemented where available by third-party nonprofit databases and news archives, and combines it into a single 0-100 integrity assessment. The exact sources for this charity are listed above. We don't take a cut of any donation, ever.
Read full methodologyIf you represent this organization and want to correct or update its data, you can claim this listing to edit details yourself, or email info@giveradar.com with the correct information. We review every request and respond within 30 days.
Frequently asked questions about The National Association of Citizens Advice Bureaux
The National Association of Citizens Advice Bureaux is a registered advocacy & civil rights nonprofit based in London, England, United Kingdom. It is registered with the Charity Commission for England and Wales. It was founded in 1980 and has been operating for 46 years. Its registration number is 279057. According to GiveRadar's records, it holds registration with the UK Fundraising Regulator, which means it has committed to the Code of Fundraising Practice and accountable fundraising standards. GiveRadar's Integrity Assessment for the organization is 86/100, which reflects how much public information is available, not whether the charity is legitimate. The organization reports £168M in annual revenue. 11 officers and directors are publicly disclosed. No red flags have been detected. The charity has 100 community reviews with an average rating of 1.9/5. On Trustpilot, it has a rating of 1.8/5 based on 623 reviews.
Based on official filings, The National Association of Citizens Advice Bureaux has £168M in annual revenue. It allocates 98% of expenses to programs and services. This is in line with the average of 99% for advocacy & civil rights charities in United Kingdom. Its revenue is significantly above the peer average of £994K. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.
Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. The National Association of Citizens Advice Bureaux is classified as an advocacy & civil rights organization registered in United Kingdom. The organization was founded in 1980.
The National Association of Citizens Advice Bureaux is a charitable company limited by guarantee, the most common incorporated form for UK charities. It is registered with both Companies House and the Charity Commission, and must file annual accounts with both regulators. Directors (who are also charity trustees) have limited liability. Its Charity Commission registration number is 279057.
The National Association of Citizens Advice Bureaux's registered charity number is 279057. You can use it to look up the organization on the Charity Commission register.
The National Association of Citizens Advice Bureaux is located in London, England, United Kingdom. The organization was established in 1980 and has been active for 46 years.
The National Association of Citizens Advice Bureaux is based in London in England. The Charity Commission for England and Wales (CCEW) is the primary regulator. Scotland has its own regulator (OSCR), and Northern Ireland has the Charity Commission for Northern Ireland (CCNI). A charity registered with the CCEW may operate across the whole of the UK or internationally.
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Quick facts about The National Association of Citizens Advice Bureaux
- What is The National Association of Citizens Advice Bureaux?
- The National Association of Citizens Advice Bureaux is a advocacy & civil rights charitable company based in London, United Kingdom. Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
- When was The National Association of Citizens Advice Bureaux founded?
- The National Association of Citizens Advice Bureaux was founded in 1980.
- Where is The National Association of Citizens Advice Bureaux located?
- Headquartered in London, England, United Kingdom.
- What is The National Association of Citizens Advice Bureaux's annual budget?
- Annual revenue for fiscal year 2025 is £167.8 million. 98% of expenses go to program services.
- Is The National Association of Citizens Advice Bureaux trustworthy?
- The National Association of Citizens Advice Bureaux has a GiveRadar Integrity Assessment of 86 out of 100 (Strong transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
- What is The National Association of Citizens Advice Bureaux's registration number?
- Registration: 279057 (United Kingdom).
- What is The National Association of Citizens Advice Bureaux's website?
- https://www.citizensadvice.org.uk
- Are donations to The National Association of Citizens Advice Bureaux tax-deductible?
- Donations may be tax-deductible for residents of United Kingdom under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.