Dudley Zoo Development Trust

Personal circumstances which meant i couldnt do the experience zoo keeper for the day. Paid to have it extended and now i cant go at all. They place is just money grabbing company.

Rebecca Farley Donor · Mar 26, 2026 Trustpilot

Purchased Orangutan experience which expired due to our oversight. They refused point blank to offer anything and kept £180. CEO refused to correspond.

Graham Olliver Donor · Mar 26, 2026 Trustpilot

I love Dudley Zoo. Had an amazing day here today. The animals are so cared for and it's lovely to see all the new enclosures they have had since our last visit and some in progress. What an amazing job you have done of this zoo. The animals were fantastic to see today...had so much fun and enjoyed it so much. Keep up the great work Dudley Zoo.

Samantha Jefferson Donor · Mar 26, 2026 Trustpilot

Really great day out, and great value for money compared to other zoos. Favourites were the arctic fox and the binturong. Great to see the castle and tecton architecture too- they could do more with both.

Howard Yeend Donor · Mar 26, 2026 Trustpilot

We had a great fanily day out at Dudley zoo, there were plenty of staff on site tending to the animals who appeared well kept. The facilities on site were well located and clean/ well staffed and we waited no longer than 5 mins in a que for food. The bird of prey show was excellent! My son loved it and we also really enjoyed the creatures enclosure which also housed lots of historical.information about the castle.

Thethday Donor · Mar 26, 2026 Trustpilot

My granddaughter loved the place, I felt very depressed. It’s a really old fashioned, in the worst sense, Zoo. Shabby, very small enclosures especially for the tigers and giraffes. Where was the enrichment? The sea lion pool was being cleaned, very timely as it was a filthy dreadful concrete pit. How on earth you manage to get away with this I have no idea, I was concerned for the welfare of the animals. The peacock was very bedraggled with bent and floppy tail feathers, and no it was not moulting. Simply awful, my hope is it closes down and the animals can be rehoused to more environmentally friendly locations. I saw no obvious signs of conservation either, which is current practise.

Jane Gill Donor · Mar 26, 2026 Trustpilot

Cant comment on the actual Zoo and Castle as we were not able to book tickets. The online booking system is antiquated and unreliable. Constantly freezing on the charitable cause option, regardless of the device we were attempting to use. All was not lost as we had a great day at the Safari Park having booked easily on a modern portal.

Paul Burns Donor · Mar 26, 2026 Trustpilot

Visited the zoo today and was extremely disappointed and felt sorry for the animals. I've been to many different zoos even abroad and have never felt this way.It feels very run down, water dirty and habitats like the seal flooring need a good clean. A few of the animals were on their own but I know this can't always be helped when one's poorly.The zoo is not wheelchair user friendly unless you are using a powered chair but even then some animals you are unable to see even though ramps could be added. The penguin walkway is very bumpy for someone in a wheelchair.The disabled parking was also full on our arrival and we had to park down the very bottom due to their being a conference or something on. Using a wheelchair on a rocky floor wasn't the best experience to start of the visit.Food was low end quality although we didn't expect restaurant quality. We've just been to other attractions with nicer tasting food. Buildings all look like they need some serious TLC, like it's an abandoned horror movie. Although it's local, we won't be visiting again unfortunately.

Jessica Logan Donor · Mar 26, 2026 Trustpilot

Not as good as it used to be, we have been coming here since I was a kid and used to love it but it's starting to show it's age with crumbled looking enclosures and empty enclosures. The animals we did see were lovely, the bird aviary where you feed the birds was closed and the stairlift is also not in use.

Nicky Donor · Mar 26, 2026 Trustpilot

Enjoyed the day the food in the restaurant is very expensive tho £40 for a pizza. We had 2 rollover hotdogs for about £14 same price I think for two ciders. Had a nice work around them £20 on the kids rides by the entrance.

Chris Brown Donor · Mar 26, 2026 Trustpilot