Shelter, National Campaign for Homeless People Limited
About
Shelter helps millions of people every year struggling with bad housing and homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to use for help.We're here so no one has to fight bad housing or homelessness on their own.
Focus & reach
Verification & registration
Every mark links to the official registry entry and opens in a new tab.
Integrity assessment
A score from 0 to 100 for how openly a charity shares public information across five areas: registration, financial disclosure, governance, contact details, and data recency. It does not measure programme impact. See exactly what we do and do not have →
Financials
Charity Commission (UK)Leadership at a glance
Official filingsSimilar charities
GiveRadar Intelligence
GiveRadar Analysis
Based on the records currently verified by GiveRadar, Shelter, National Campaign for Homeless People Limited has a substantially complete profile, cross-referenced across 4 independent sources including the Charity Commission.
- GiveRadar has cross-referenced this organization across 4 independent sources, led by the Charity Commission - more than 98% of similar organizations. See the sources
- By reported annual revenue, it is larger than 99% of the 4,167 social services charities in the United Kingdom with financial records on GiveRadar. See the filings
- Its integrity score of 86 places it in the top 1% of the 4,903 social services charities in the United Kingdom GiveRadar tracks, because GiveRadar has verified its financial disclosures and its registration. View this cohort
- government registration
- financial records (5 filed years)
- disclosed leadership
- a website
- a contact email
Analysis based on GiveRadar's benchmark dataset of 2026-07-03. It describes what GiveRadar has verified, not a judgment of the organization itself.
Filing history
5 years on file from Charity Commission (UK): revenue, expenses, program spending, assets, and liabilities by fiscal year.
See 5 years of revenue, expense breakdowns, and balance sheet.
Sign up to viewTax deductibility
Whether a gift to Shelter, National Campaign for Homeless People Limited lowers your own taxes depends on where you pay them. Choose your country to see the rule that applies.
UK donations qualify for Gift Aid. SHELTER, NATIONAL CAMPAIGN FOR HOMELESS PEOPLE LIMITED is registered with the Charity Commission. Eligible UK taxpayers can boost their gift by 25% at no extra cost.
SHELTER, NATIONAL CAMPAIGN FOR HOMELESS PEOPLE LIMITED is in United Kingdom, a TGE (Transnational Giving Europe) member country. Dutch donors can route gifts via Stichting Transnational Giving Europe to receive Dutch ANBI-equivalent deductibility, subject to TGE's 5% pass-through fee.
SHELTER, NATIONAL CAMPAIGN FOR HOMELESS PEOPLE LIMITED is registered in United Kingdom. US donors generally cannot deduct gifts to non-US charities directly. To claim a deduction, route the gift through a US 'Friends of' fiscal sponsor or a donor-advised fund that performs equivalency determination (IRS Rev. Proc. 92-94).
This is general guidance, not tax advice. Confirm treatment with the charity or your tax advisor before donating.
Leadership & board
Official filingsBoard members and senior officers on record, with disclosed pay where available.
12 officers and trustees on file, free with a GiveRadar account.
No red flags detected
Timeline
From official filingsKey dates from this charity's official filings, newest first.
In the news
No recent news coverage found
News coverage will appear here when articles mention this organization.
Trustpilot
Impossible to contact this charity's emergency helpline, no matter what day or time I try to call. This is despite calling because I am at potentially at risk of loosing my home and need urgent advice. This charity is not fit for purpose anymore.
Trustpilot
Worse than useless. They are supposed to help people having issues with their landlords. I've been getting abused by my landlords Manor Estates Housing Association in Edinburgh, they are using coercive behaviour towards me and emotional and targeted abuse. I've contacted Citizens Advice, Granton Information Centre, every lawyer in Edinburgh, my MSP, no one was interested and kept either telling me to work with the Housing Association to resolve the issues or contact Shelter Scotland. I've contacted Shelter Scotland twice and been told we can't help you and pass the buck to other organisations that I've already contacted previously. They are no help whatsoever!!
Trustpilot
They say their number is for homeless and for ppl in an emergency but I have been ringing them for 15 days now up to 10 times a day and no one answers.Not right to have homeless ppl ringing for days. They have no home and alot of times, no access to computer.It's cold and wet and I need their help. God help me🙏.
Trustpilot
Waste of Time They don't stay in contact with you then they lose your paper work when they should return it they just a charity scam
Trustpilot
Utterly useless and biased organisation that are financed from mostly public funding as well as other dubious sources that hold the assumption all landlords are evil and that they hold the moral high ground and act in the tenants interests in whatever the manner the tenant behaves .An utterly disgraceful organisation that needs bringing to account , I see that they are now the subject of various litigation as I speak .Do not give them a penny !
Trustpilot
This is my experience of the Shelter Charity, I have given it weeks to allow for peak demand but I am convinced that the issue is permanent and deliberate.Shelter is supposed to help the homeless but it puts up an impossible barrier to getting help. I have spend weeks trying to help someone with priority need who has a condition that makes it impossible for them to call themselves. The Shelter website is very confusing and does not help, for example the first question does not ask you if you are actually homeless only if you have been served with an eviction notice. So it excluded those already homeless.Of course you have to call them and this is where there seems to be a deliberate barrier, I am guessing that it is to fool the stats otherwise why would they do this. Most organisations have a machine that answers your call, you then choose the situation you are in to get through to the right department. Some might have a DDI number so you can jump straight into a queue. All fair enough, but NOT Shelter.What Shelter does is force you to listen to one and half minutes of out going diatribe message and then says "all of our operators are busy" and then they TERMINATE THE CALL !!!! You can't hold, you have to redial and listen to the droning on message over and over and over and over and over and over and over and over again.This is simply unfair and I have tried all day every day for 7 weeks, I have tried early in the morning, through the day, at lunch times, in the afternoon and later in the day. The only time I got through to anyone was when a lady said she was clearing down the queue because it was withing 30 minutes of the time that their operators go home. That was the ONLY time I actually got onto the queue.I really do not know if anyone ever gets through.What Shelter need to do is have the same outgoing message and then say at the end "press 1 if you are street homeless or press 2 to hear other options" so NOT terminate the call, they then need to have
Trustpilot
Terrible people.awful service.these people cannot be trusted.they are liars and put themselves well before any clients.nasty companythey have caused me so many problems with my landlord, which directly due to my eviction. I was not getting evicted for any other reason apart from Shelter.I am taking Shelter to court because they deliberately caused a bad situation into a much worse situation.DO NOT TRUST THESE PEOPLE AT ALL. you can see that they only have 1 star reviews. They are a business that takes money from the public (including myself) and only pay themselves with this money. They outsource legal work to useless solicitors that are of no benefit to anyone apart from Shelter who get financial benefits for their crappy referrals
Trustpilot
HI; people mislead on purpose. I have been dealing with them since 2020. They violate human rights, they violate UK GDPR, they tell your secrets to the other party, they lie in plain sight. They deliberately don't answer the phone for days. They twist everything you tell them, they are completely useless. Beware and don't say anything to them, don't leave your personal information.They are not trustworthy M.B.
Trustpilot
I am glad I checked these reviews before I made any more donations to this charity, been a regular donator, but now I have switched to a different homeless charity following the poor reviews here
Trustpilot
UPDATE: They called back an hour later, returned and took some of the items.---------Would give 0 if it were an option. Arranged for collection of goods from house. They ring 1/2 hr before arrival. They rang my phone for 1 ring ONLY and, as it was from a private number, I couldn't call it back. Once main Shelter No had answered my call the van had, apparently, left my area. House sale completes in 2 days and I have a house full of furniture still. DO NOT RECOMMEND USING THEM!
How it stacks up against peers
Compared with 5 similar social services charities in United Kingdom.
Cause areas in United Kingdom
Charities working in each area, this charity's highlighted.
Sources and verification
- Officers and trustees
- Charity Commission for England and Wales - Register of Charities · 12 disclosed in the public registry.
What we know and don't know
Every data point we track for this charity, and whether we have found it. Disclosure only, never a judgment of the charity's work.
Data freshness
How current this profile is, and when we last checked it against the official source.
Methodology
GiveRadar builds each profile primarily from official government charity registries, supplemented where available by third-party nonprofit databases and news archives, and combines it into a single 0-100 integrity assessment. The exact sources for this charity are listed above. We don't take a cut of any donation, ever.
Read full methodologyIf you represent this organization and want to correct or update its data, you can claim this listing to edit details yourself, or email info@giveradar.com with the correct information. We review every request and respond within 30 days.
Frequently asked questions about Shelter, National Campaign for Homeless People Limited
Shelter, National Campaign for Homeless People Limited is a registered social services nonprofit based in London, England, United Kingdom. It is registered with the Charity Commission for England and Wales. It was founded in 1972 and has been operating for 54 years. According to GiveRadar's records, it holds registration with the UK Fundraising Regulator, which means it has committed to the Code of Fundraising Practice and accountable fundraising standards. GiveRadar's Integrity Assessment for the organization is 86/100, which reflects how much public information is available, not whether the charity is legitimate. The organization reports £77M in annual revenue. 12 officers and directors are publicly disclosed. No red flags have been detected. The charity has 22 community reviews with an average rating of 1.5/5. On Trustpilot, it has a rating of 1.9/5 based on 22 reviews.
Based on official filings, Shelter, National Campaign for Homeless People Limited has £77M in annual revenue. It allocates 57% of expenses to programs and services. This is below the average of 93% for social services charities in United Kingdom. Its revenue is significantly above the peer average of £2M. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.
Shelter helps millions of people every year struggling with bad housing and homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to use for help.We're here so no one has to fight bad housing or homelessness on their own. Shelter, National Campaign for Homeless People Limited is classified as a social services organization registered in United Kingdom. The organization was founded in 1972.
Shelter, National Campaign for Homeless People Limited is a charitable company limited by guarantee, the most common incorporated form for UK charities. It is registered with both Companies House and the Charity Commission, and must file annual accounts with both regulators. Directors (who are also charity trustees) have limited liability.
Shelter, National Campaign for Homeless People Limited's registered charity number is 263710. You can use it to look up the organization on the Charity Commission register.
Shelter, National Campaign for Homeless People Limited is located in London, England, United Kingdom. The organization was established in 1972 and has been active for 54 years.
Shelter, National Campaign for Homeless People Limited is based in London in England. The Charity Commission for England and Wales (CCEW) is the primary regulator. Scotland has its own regulator (OSCR), and Northern Ireland has the Charity Commission for Northern Ireland (CCNI). A charity registered with the CCEW may operate across the whole of the UK or internationally.
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Quick facts about Shelter, National Campaign for Homeless People Limited
- What is Shelter, National Campaign for Homeless People Limited?
- Shelter, National Campaign for Homeless People Limited is a social services charitable company based in London, United Kingdom. Shelter helps millions of people every year struggling with bad housing and homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to use for help.We're here so no one has to fight bad housing or homelessness on their own.
- When was Shelter, National Campaign for Homeless People Limited founded?
- Shelter, National Campaign for Homeless People Limited was founded in 1972.
- Where is Shelter, National Campaign for Homeless People Limited located?
- Headquartered in London, England, United Kingdom.
- What is Shelter, National Campaign for Homeless People Limited's annual budget?
- Annual revenue for fiscal year 2025 is £77 million. 57% of expenses go to program services.
- Is Shelter, National Campaign for Homeless People Limited trustworthy?
- Shelter, National Campaign for Homeless People Limited has a GiveRadar Integrity Assessment of 86 out of 100 (Strong transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
- What is Shelter, National Campaign for Homeless People Limited's website?
- https://www.shelter.org.uk
- Are donations to Shelter, National Campaign for Homeless People Limited tax-deductible?
- Donations may be tax-deductible for residents of United Kingdom under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.