Warrington Animal Welfare

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P. Al

Mar 26, 2026 · Donor Trustpilot

★★★★★

The animals are lovely. It’s such a wonderful touch to have little snippets as to each of their; needs, personality and background / how they have arrived at the centre. Such a great idea! My low rating however is based on the sheer difficulty in contacting and navigating the ill-made application process / interest from online.Call back promises- never materialise. The receptionist rudely speaks over people, then confuses herself in doing so. It makes the conversation exhausting, however being guaranteed a call-back from management brought some relief for smoother communication. This call never came. Emails expressing interest in an animal are quite simply ignored. This unfortunately means the public are forced to complete the current challenging online application form to share their interest -which is a highly problematic process due to all questions being flagged as *essential, despite not relating to one another.This in turn means applicants must lie and fabricate a situation from the get-go, simply to submit the form demonstrating their interest in rescuing an animal in need. Naturally, this is far from ideal.Making it mandatory for persons to bend their integrity through no fault of their own, upon which someone then judges suitability lacks all professionalism or morality. An example being)*do you currently have pets? -NO*are they neutered? insured? etc -You HAVE to select an answer, and the entire form continues in such a manner. The centre is extremely stretched the receptionist stated, causing staff to be under immense stress. Therefore I offering voluntary support and was informed that I would be contacted. Once more, this has not occurred. Constructive feedback, that I felt I had to add to the on-line form to provide some sort of explanation as to the contradictions I was forced to put, was then met with shocking hostility by way of push back and extreme rigidity via email reply. I found this incredibly off-putting as an educated professional that simpl

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Janet Duxbury

Mar 26, 2026 · Donor Trustpilot

★★★★★

We lost our dog of 12.5 years in December after finding out he had a large tumour on his liver.We were so devastated we said we would never have another dog, but in January we decided to try fostering. The 2nd dog we fostered was a young french bulldog and as soon as I got him home I knew I wanted to keep him and on the 19th Feb we adopted him.I want to contradict the previous review given by someone who cant appreciated the amount of effort the small number of paid staff but mostly volunteers do.Iv been there and seen them run headless trying to look after the cats, dogs, rabbits etc when the volunteers ring in sick.It would be selfish and neglectful of them to be sat on the phone taking messages when the animals are number 1 priority.Anyway I found there was other means of contacting them- by Facebook and by a mobile number I had for one of the staff. They dont deserve spiteful criticism. They are caring special people doing as best they can with the small amount of people they have.

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Rebecca Anderson

Mar 26, 2026 · Donor Trustpilot

★★★★★

We adopted a beautiful one year old cat from Warrington Animal Welfare yesterday. All of the staff were helpful in answering all of our questions and were knowledgeable about the vet history, backgrounds and the temperaments of different animals. If they were unable to answer a question, they made efforts to find out the answer for us. It was clear to see how much they care for these animals when we visited, knowing each of their personalities, likes and dislikes, and favourite beds/toys/food. Staff couldn't do enough for us.They answer emails promptly and are more than happy to discuss any queries over the phone. They have provided helpful advice about behaviours and caring for our new pet even after adoption. Could not recommend more!

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Jane Roberts

Mar 26, 2026 · Donor Trustpilot

★★★★★

We bought a kitten about a year ago from Facebook. I don't usually agree with buying animals instead of adopting them. However, something drew me to this one. We picked him up, and he was tiny (after being told he was 12 weeks and vaccinated). We eventually figured out that he was only about 7 weeks old. When we picked him up, there was another kitten who was pending collection. We decided to ask the owner if we could have the 2nd kitten as we were so worried about her safety after seeing the state the first one was in. She agreed, and we went back for her. She was also only about 7 weeks and tiny.We weaned them, took them to the vets, and got them both vaccinated. We had been looking after them in a 2 bed flat ever since. When they were a bit older, we started looking into neutering them. Unfortunately, I lost my job recently, so our income significantly dropped. We could not afford the neutering, so we contacted countless charities attempting to get help with neutering costs, only to be told that they were full over and over again.The cost of food, litter, insurance, pet plans, and neutering for 2 cats started taking a toll on us. While we were coming to the decision of what to do, we kept them separated. We also have a young child, so this has all been a challenge. We went on holiday (prebooked and paid for over a year in advance) and had the neighbour look after the cats. When we got back, we were informed that they hadn't been separated the whole time. We knew in that moment that we had to make the heartbreaking decision to give one up.We decided to give our female cat up as there was now a risk of her being pregnant. We knew this was the right thing to do as a rescue would be able to provide her with the care she needed. We contacted a few places, but unfortunately, they all have waitlists. We rang Warrington Animal Welfare and explained our situation. When it got to the question of her living with other pets, I started explaining that we had a male cat who, a

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Teri

Mar 26, 2026 · Donor Trustpilot

★★★★★

I had arranged for waw to neuter my male cat due to me being off work due to ongoing treatment, as finances wasnt their greatest to having treatment and not being able to work....I have nothing against waw what so ever as I had used them many years ago for my female cat my problem is with the sheer and utter disrespect of their older female receptionist who at first did not want to answer my concerns and just wanted payment there and then, she was very abrupt and condescending which at the time I put down to the time of day and work load they had, fast forward 1 week I was having reservations to taking my cat there and asked if the voucher (not full discount £55 neutering fee) could be transfered to our local vet, I was told point blank no! I had no choice but to take him there....met by a lovely blonde lady who showed interest and assured me he would be ok......a man then asked me to read paperwork and sign.....up on reading I noticed it said if any accidents happen whilst in waw care they will not be held responsible??? That i the owner will take full accountability!!! I stated i wasnt happy with that and they needed to word it properly as it seemed a little harsh, I was told if I dont sign it can't be done.....I didn't even get chance to say goodbye my cat was taken.... into the other room.......so i left feeling a little off, that they didnt ask anything about my cat eg temprament or issues only when he had last eaten......2.30pm I got a call to say everything had gone well and I can collect my cat.....the same lovely blonde lady passed him to me in his cat carrier.....the 1st thing I noticed was that it absolutely stunk of urine, I said oooh he smells so bad has he urinated, she said no he was fine and dry in there, so I assumed that another cat had probably urinated on his carrier, I asked if I could obtain and purchase some pain medication as the lady infront of me had some for her cat,I was told he wont need medication as he had it during surgery under sedat