British Heart Foundation

I booked a furniture collection with them on 2 occasions, 08/2024 & 10/2025. On both occasions I sent across the pictures of the items via email and waited for the 'unknown number' to call me as was advised when I booked. I never recieved any calls from them. They never showed up on the either booking I made. Truely useless. I hope my review helps others avoid wasting time with bhf collection service.

Nnn Donor · Mar 26, 2026 Trustpilot

Absolutely shocking how volunteers were treated. Advertises for volunteers but shop manager doesn't want them so new volunteers ignored, treated in aggressive manner and basically ignored and scowled at by manager. Very few volunteers stayed more than a week or two and it was very obvious this was the reason.

Scotchargus Donor · Mar 26, 2026 Trustpilot

Arranged a collection of furniture due to impending house move.On the website I ticked 'dryer', which was accepted for collection.Good email communucation. Two miserable unfriendly blokes arrived in the advised time slot.I was told they could not take the dryer.Why have this on your website as an option if its declined at collection ..'cos we can't take it'..??It was a fairly new dryer in excellent condition which I'm now stuck with on the eve of a move.Thanks BHF! Won't be using you lot again.

Freddie Donor · Mar 26, 2026 Trustpilot

I used the on line submission form to request a pick up of furniture. More than a week later I contacted the relevant store to confirm the collection date I had asked for. Apparently, no booking had been made - in fact no action had been taken. I then had a call back the next day offering a date 16 days after the first contact. I declined the date and have used a different charity. My suggestion is not to use the online submission form!

John Bethell Donor · Mar 26, 2026 Trustpilot

On upgrading our dining room furniture we decided to donate the old furniture , which consisted of a 6 seater extending table and matching 6 chairs with fire resistant labels attached it also had a corner tall cabinet and a large 2 piece Welsh style dresser all matching and in very good condition. So go onto the donation page fill out all the forms take pictures ready for a collection date which was started within 5 days .On response we are informed it would be 3 weeks so weeks later my wife takes the day off work and they arrive load the table and chairs they say they don’t have room and we will have to rebook another collection. After sending pictures surely you know roughly what will fit in the van anyway we rebook wait another 3 weeks they turn up and say no room in the van again . I am now booking a tip run and would not recommend anyone to donate wish I would have read some reviews first .

Richard Swan Donor · Mar 26, 2026 Trustpilot

At the beginning of the week my partner contacted British heart foundation Barnsley to arrange a collection, as I have a sofa to donate, this collection was arranged for today (Saturday 6th December) they didn't give me a time slot so I was expected to wait in all day and they never turned up, I tried ringing the store but there was no answer so I left a message and they haven't responded, not only have they wasted my time but they have shown how unreliable and unprofessional they are and I will never donate to this charity again, they don't deserve donations! Update: the woman rang me back claiming she couldn't find my details on the system, I know for a fact we booked it because my partner had his phone on loud speaker and she asked for my number and email and confirmed Saturday for collection.

Natalie Donor · Mar 26, 2026 Trustpilot

I used BHF House Clearance Service in Sunderland to clear my late father's house. They did a fabulous job. They were efficient, helpful, accommodating and very thorough. I would highly recommend them and would have no hesitation in using them again.

Karen Hanby Donor · Mar 26, 2026 Trustpilot

Arranged a collection of some of my late mother’s furniture. One of the collection guys was very disrespectful and rude. Said he would t take one of the items as it was faded and worn, this chair hadn’t even been used, This chair had never been used was in perfect condition and was definitely not worn or faded. when I explained he just said “yeah I see it everyday we won’t be able to sell that”. This guy basically trampled over my mums memory and certainly had no empathy for the situation. He should find a new job which doesn’t involve people. Would I donate anything again to BHF no never I would rather put a match to it. You requested more information, please contact me as this is better discussed on a one to one basis. Thank you

Debi Barrick Donor · Mar 26, 2026 Trustpilot

Don’t bother to try to donate. Same as other people have mentioned, perfectly good furniture turned down by driver ( he said because they would tell him off)after having it accepted and taking it apart ready etc. If it doesn’t look like you’ve just bought it, don’t bother. Good enough for our home but not for charity!

AJ Donor · Mar 26, 2026 Trustpilot

Have used BHF a few times before for furniture collections however this time was a totally different experience. They spent a fair amount of time going over the furniture before putting into the van and even though the items were all in good sellable condition complete with labels, some were declined!! Shocking really, but put it this way unless your items look absolutely brand new they're not keen on taking them anymore. Odd for a charity to be so picky given nothing wrong with items. Plenty of other worthy causes to donate to though so I'll be donating to elsewhere from now on.

Emma Donor · Mar 26, 2026 Trustpilot