Torfaen Citizens Advice Bureau
About
Provide advice and support at two Bureau offices and outreach services through face to face interviews, written correspondenc, telephone advice, email, via a video link on benefit, debt, housing, consumer, employment, education, immigration, family, legal and local issues.
Focus & reach
Verification & registration
Every mark links to the official registry entry and opens in a new tab.
Integrity assessment
A score from 0 to 100 for how openly a charity shares public information across five areas: registration, financial disclosure, governance, contact details, and data recency. It does not measure programme impact. See exactly what we do and do not have →
Financials
Charity Commission (UK)Leadership at a glance
Official filingsSimilar charities
GiveRadar Intelligence
GiveRadar Analysis
GiveRadar's verified records show Torfaen Citizens Advice Bureau with a substantially complete profile, cross-referenced across 3 independent sources including the Charity Commission.
- By reported annual revenue, it is larger than 92% of the 78,357 education charities in the United Kingdom with financial records on GiveRadar. See the filings
- GiveRadar holds 5 years of financial filings for this organization, the most recent for fiscal year 2025. See the filings
- Its integrity score of 86 places it in the top 1% of the 87,708 education charities in the United Kingdom GiveRadar tracks, because GiveRadar has verified its financial disclosures and its registration. View this cohort
- government registration
- financial records (5 filed years)
- disclosed leadership
- a website
- a contact email
Analysis based on GiveRadar's benchmark dataset of 2026-07-03. It describes what GiveRadar has verified, not a judgment of the organization itself.
Filing history
5 years on file from Charity Commission (UK): revenue, expenses, program spending, assets, and liabilities by fiscal year.
See 5 years of revenue, expense breakdowns, and balance sheet.
Sign up to viewTax deductibility
Whether a gift to Torfaen Citizens Advice Bureau lowers your own taxes depends on where you pay them. Choose your country to see the rule that applies.
UK donations qualify for Gift Aid. TORFAEN CITIZENS ADVICE BUREAU is registered with the Charity Commission. Eligible UK taxpayers can boost their gift by 25% at no extra cost.
TORFAEN CITIZENS ADVICE BUREAU is in United Kingdom, a TGE (Transnational Giving Europe) member country. Dutch donors can route gifts via Stichting Transnational Giving Europe to receive Dutch ANBI-equivalent deductibility, subject to TGE's 5% pass-through fee.
TORFAEN CITIZENS ADVICE BUREAU is registered in United Kingdom. US donors generally cannot deduct gifts to non-US charities directly. To claim a deduction, route the gift through a US 'Friends of' fiscal sponsor or a donor-advised fund that performs equivalency determination (IRS Rev. Proc. 92-94).
This is general guidance, not tax advice. Confirm treatment with the charity or your tax advisor before donating.
Leadership & board
Official filingsBoard members and senior officers on record, with disclosed pay where available.
8 officers and trustees on file, free with a GiveRadar account.
No red flags detected
Timeline
From official filingsKey dates from this charity's official filings, newest first.
In the news
No recent news coverage found
News coverage will appear here when articles mention this organization.
Trustpilot
more intersected why have i sent money to my mate for pints £8 at spoons and why I've got a second hand phone for £140 than anything about my credit cards and dvla fines. have to find out myself i guess
Trustpilot
I had to ask citizens advice for help and I'm so glad I did a lovely ladie called marion couldn't do enough for me and resolved my problem with british gas and helped me with other things I hadn't even asked for and didn't know I was entitled to thank you so much
Trustpilot
What a waste of time my as well turn to crime they have more rights nowadays
Trustpilot
Absolutely rubbish. The person I had was rude and dismissive. She didn't know anything about UC Regulations and waffled on about nonsense. She caused me more stress than actually preparing for my Tribunal itself. They shouldn't be giving advice to people if they don't know anything and just guessing. It's disgusting 🫣
Trustpilot
Used the option "Goods and Services." 20 minute wait, described the issue regarding Royal Mail incompetence and abdication of responsibility. Put on hold and found myself at the end of another long wait for Consumer Help. Why?
Trustpilot
Totally Useless.Tried to contact Trading Standards related to a dispute related to the way an exterior door was inadequately installed only to get Citizens Advice who basically told me i could not refer my issue to Trending Standards and gave me a reference number followed by an email advising me how to make a complaint, like I am stupid and don not how to complain. So Googled Trading Standards to find out their contact details, entered my post code to get my local office, made the phone call and guess what. I get connected to Citizens Advice who I did not want to speak to. Citizens advice and Trading Standards jus another couple of QANGOS plonked there to create the impression consumers can expect appropriate protection which in reality is not the case. Latest news is from Citizens advise I must wait and see if Trading Standards will be taking any action and they can email me the advice on how to complain which of course they have already sent.
Trustpilot
Would leave zero stars if I could. Citizens Advice were more than professionally negligent, they were grossly negligent, and sabotaged my case. The interesting things is, they wrong doings are so blatant, so they must be used to getting away with a lot of these behaviours. I'm currently working on being a litigant in person and I will be sending them a letter before action pretty soon.
Trustpilot
It’s diabolical that the citizens advice bureau is no longer fit for purpose. It’s clearly run by uneducated and unempathetic call handlers with no knowledge of the Law. Good old fashioned citizenship is sadly lacking in this country as endorsed by this bogus organisation. I have just called to gain information about my rights as a consumer following the refusal by B&M stores to refund an unwanted and unopened food item. The call handler I spoke to had no knowledge about Consumer Law simply stating that the company are within their rights to refuse refunds for any food item. This organisation seems to represent the fact that this country has gone to the dogs.
Trustpilot
WOW! What a great experience via telephone call to EASTBOURNE Citizens Advice Bureau! I had occasion to contact CAB this morning and dealt with Neil, who described himself as a "gateway" advisor. Thank you, Neil, for your professional demeanor and comprehensive understanding. Best thing I have done since arriving in Eastbourne from South Africa! I look forward to receiving further assistance offered.
Trustpilot
Passive aggressive, jumping to conclusions, office seemed empty of clients but still tried to fob me off with the internet and phone service several times, I would give five stars to the helpful volunteer who gave me the info I needed but the passive aggressive experience cancelled that out. One star.
How it stacks up against peers
Compared with 8 similar education charities in United Kingdom.
Cause areas in United Kingdom
Charities working in each area, this charity's highlighted.
Sources and verification
- Officers and trustees
- Charity Commission for England and Wales - Register of Charities · 8 disclosed in the public registry.
What we know and don't know
Every data point we track for this charity, and whether we have found it. Disclosure only, never a judgment of the charity's work.
Data freshness
How current this profile is, and when we last checked it against the official source.
Methodology
GiveRadar builds each profile primarily from official government charity registries, supplemented where available by third-party nonprofit databases and news archives, and combines it into a single 0-100 integrity assessment. The exact sources for this charity are listed above. We don't take a cut of any donation, ever.
Read full methodologyIf you represent this organization and want to correct or update its data, you can claim this listing to edit details yourself, or email info@giveradar.com with the correct information. We review every request and respond within 30 days.
Frequently asked questions about Torfaen Citizens Advice Bureau
Torfaen Citizens Advice Bureau is a registered education nonprofit based in Torfaen, Wales, United Kingdom. It is registered with the Charity Commission for England and Wales. It was founded in 2006 and has been operating for 20 years. GiveRadar's Integrity Assessment for the organization is 86/100, which reflects how much public information is available, not whether the charity is legitimate. The organization reports £2M in annual revenue. 8 officers and directors are publicly disclosed. No red flags have been detected. The charity has 100 community reviews with an average rating of 1.9/5. On Trustpilot, it has a rating of 1.8/5 based on 623 reviews.
Based on official filings, Torfaen Citizens Advice Bureau has £2M in annual revenue. It allocates 100% of expenses to programs and services. This is in line with the average of 97% for education charities in United Kingdom. Its revenue is significantly above the peer average of £910K. Create a free GiveRadar account to view the complete financial breakdown with year-over-year trends.
Provide advice and support at two Bureau offices and outreach services through face to face interviews, written correspondenc, telephone advice, email, via a video link on benefit, debt, housing, consumer, employment, education, immigration, family, legal and local issues. Torfaen Citizens Advice Bureau is classified as an education organization registered in United Kingdom. The organization was founded in 2006.
Torfaen Citizens Advice Bureau is a charitable company limited by guarantee, the most common incorporated form for UK charities. It is registered with both Companies House and the Charity Commission, and must file annual accounts with both regulators. Directors (who are also charity trustees) have limited liability.
Torfaen Citizens Advice Bureau's registered charity number is 1113724. You can use it to look up the organization on the Charity Commission register.
Torfaen Citizens Advice Bureau is located in Torfaen, Wales, United Kingdom. The organization was established in 2006 and has been active for 20 years.
Torfaen Citizens Advice Bureau is based in Torfaen in Wales. The Charity Commission for England and Wales (CCEW) is the primary regulator. Scotland has its own regulator (OSCR), and Northern Ireland has the Charity Commission for Northern Ireland (CCNI). A charity registered with the CCEW may operate across the whole of the UK or internationally.
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Quick facts about Torfaen Citizens Advice Bureau
- What is Torfaen Citizens Advice Bureau?
- Torfaen Citizens Advice Bureau is a education charitable company based in Torfaen, United Kingdom. Provide advice and support at two Bureau offices and outreach services through face to face interviews, written correspondenc, telephone advice, email, via a video link on benefit, debt, housing, consumer, employment, education, immigration, family, legal and local issues.
- When was Torfaen Citizens Advice Bureau founded?
- Torfaen Citizens Advice Bureau was founded in 2006.
- Where is Torfaen Citizens Advice Bureau located?
- Headquartered in Torfaen, Wales, United Kingdom.
- What is Torfaen Citizens Advice Bureau's annual budget?
- Annual revenue for fiscal year 2025 is £2 million. 100% of expenses go to program services.
- Is Torfaen Citizens Advice Bureau trustworthy?
- Torfaen Citizens Advice Bureau has a GiveRadar Integrity Assessment of 86 out of 100 (Strong transparency). The score reflects public-data transparency: registration, financial disclosure, governance, contact details, and how recently data was refreshed. It does not measure program impact.
- What is Torfaen Citizens Advice Bureau's website?
- https://www.citizensadvice.org.uk/torfaencab
- Are donations to Torfaen Citizens Advice Bureau tax-deductible?
- Donations may be tax-deductible for residents of United Kingdom under local rules. US donors should check whether the charity has an equivalency-determination letter or a US-based fiscal sponsor before claiming a deduction.